Amazon-posted about 1 month ago
Full-time • Mid Level
Seattle, WA

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Data Center Supply Supply Solutions Business Operations team seeks a Technical Program Manager, Tooling & AI Solutions to drive our project management capabilities. This role will drive the adoption, integration and optimization of tools including developing AI-powered solutions to increase team productivity and scale org-wide.

  • Design and implement AI solutions to enhance productivity, automate workflows, and derive insights from data across multiple platforms within AWS Infrastructure
  • Drive cross-functional alignment with partner teams, as well as global counterparts
  • Lead strategic direction for GenAI tooling across Data Center Supply Solutions and partner organizations within the Data Center Community
  • Own the end-to-end lifecycle of AI solutions, from concept to deployment, including prompt engineering, model fine-tuning, and data quality standards
  • Establish and maintain data quality standards and governance frameworks to support AI implementation
  • Drive product development including research, requirements definition, technical specifications, and launch efforts while balancing speed-to-market with quality
  • Evaluate business landscape and analyze existing tools to identify opportunities for innovation and inform product strategy
  • Create and maintain product roadmaps for both traditional tools and AI solutions, ensuring clear communication across all teams
  • Own the global AI QBR, including roadmap visibility, performance metrics, risk reporting, and cross-team alignment.
  • Develop and launch the framework for evaluating AI opportunities, defining ROI, and prioritizing investment decisions.
  • 6+ years of technical product or program management experience
  • 5+ years of analytical, quantitative, communication, and presentations experience
  • Experience managing programs across cross functional teams, building processes and coordinating release schedules
  • 3+ years of software development experience
  • 5+ years of technical program management working directly with software engineering teams experience
  • 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
  • Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
  • equity
  • sign-on payments
  • medical
  • financial
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