About The Position

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Security Architecture Team is dedicated to building trust and operational excellence by reducing security risk across CE&S, all while maintaining uninterrupted business operations. We aim to raise the security bar through programmatic approaches to balancing security and business risk. As the Technical Program Manager - Security in CE&S CX Architecture team, you will drive critical security policy planning and implantation, working across organizations. You will partner with business units, technical teams, and security organizations to build a strategic roadmap that balances security and business risk. This opportunity will allow you to demonstrate cross-team collaboration skills, understanding of the product lifecycle and deep technical acumen, and ability to deliver key initiatives. You will gain a unique perspective of what we do and how it impacts customer outcomes. You will work closely with leaders across the organization as you play a critical role. We are looking for a candidate with technical program management skills who can work across complex teams to get things done. If you have a passion for innovation, like to dig in and deliver, and thrive when given a challenge, then this may be the role. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

  • Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
  • 2+ years of experience managing cross-functional and/or cross-team projects.
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Nice To Haves

  • Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
  • 6+ years of experience managing cross-functional and/or cross-team projects.

Responsibilities

  • Engage with Program leader and manager(s) to serve as technical program manager supporting cross-company initiative.
  • You will create relationships with stakeholders and executives to drive strategy, orchestration and integration efforts across program initiatives.
  • Engage with Program leader and manager(s) to provide technical oversight in development of initiative tracking and execution against roadmap.
  • Engage with Program leader to track initiative governance programs and processes to ensure that specific performance requirements and standards are met throughout the development lifecycle (e.g., quality, compliance privacy, security, safety, accessibility).
  • You will be a partner with Software and Hardware Engineering to implement complex technical solutions across feature areas. You’ll also give key stakeholders data-driven recommendations based on identified risks.
  • You’ll author success criteria and create relationships for implementing multiple feature areas for highly complex cross-functional projects. You’ll coordinate and ensure alignment across the business.
  • You will develop and deliver on roadmaps for multiple feature groups across divisions, track program roadmaps, track and manage staging and implementation plans, and support governance programs.
  • Embody our culture and values

Benefits

  • Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
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