Technical Program Manager-Security

Microsoft•Redmond, WA

About The Position

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Technical Program Manager (TPM), Security leads the strategic launch and operational readiness of security platforms across Azure and Microsoft Security solutions, supporting Customer Service & Support (CSS), the Customer Success Unit (CSU), and Industry Solutions Delivery (ISD). This role drives cross-organizational security initiatives from inception through delivery, ensuring clear requirements, dependency management, risk mitigation, and operational clarity for large-scale security workloads such as Microsoft Defender and Microsoft Sentinel. The TPM partners closely with engineering, product, and operations teams to validate readiness, maintain stakeholder alignment, and enable successful launches and Day-0 readiness. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree AND 4+ years’ experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
2+ years of experience managing cross-functional and/or cross-team projects.
Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.”
This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Nice To Haves

Experience working with public cloud platforms with a focus on security capabilities and services.
Experience using data‑driven or AI‑enabled approaches to support operational analytics or security workflows (e.g., SQL, generative AI, or automation).
Knowledge of security domains such as identity and access management, threat detection and response, SIEM, SOAR, or incident management.
Relevant industry certifications (e.g., Microsoft SC‑200, SC‑300, AZ‑500, or equivalent security certifications).
Familiarity with cloud security technologies such as Microsoft Azure Security, Microsoft Defender, Microsoft Sentinel, or related detection and response platforms.
Experience supporting operational readiness or launch activities for security workloads, including dependency management and ris

Responsibilities

Serve as the Technical Program Manager for cross-organizational security launch initiatives, driving strategy, orchestration, and integration across engineering, product, operations, CSS, CSU, and ISD.
Define program scope, requirements, milestones, and deliverables; manage interdependencies; and drive execution from planning through Day-0 readiness and launch.
Build strong relationships with stakeholders and leaders to drive alignment, decision-making, and timely issue resolution across teams.
Provide clear, actionable program updates (status, milestones, risks, issues, and decisions) and ensure shared understanding of operational and customer support impacts.
Provide technical oversight to track execution against the roadmap, ensuring launch requirements and operational readiness criteria are met for security workloads.
Partner with engineering teams to understand technical changes and translate them into readiness plans for frontline and operational stakeholders.
Establish and run governance rhythms (intake, prioritization, reviews, and retrospectives) to ensure delivery standards are met across the development lifecycle.
Identify, track, and drive mitigation plans for technical, operational, and readiness risks; escalate and unblock issues as needed to protect schedule and quality.
Partner with Software Engineering and key operational stakeholders to implement and launch complex technical solutions across feature areas, with a focus on supportability and diagnostics readiness.
Coordinate readiness assets (tools, documentation, runbooks, knowledge content, and training) to enable operational clarity and customer support Day-0 success.
Define success criteria and apply data-driven insights to evaluate readiness, highlight trends, and recommend actions based on risk and operational signals.
Drive continuous improvement by incorporating learnings from launches and changes in Azure and Microsoft Security platform capabilities into future program plans.
Develop and deliver roadmaps and project schedules across multiple feature groups; drive staging and implementation plans for release activities; and manage execution to committed timelines.
Ensure alignment across teams on launch readiness gates and completion criteria prior to release.
Embody our culture and values.

Benefits

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

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