Technical Program Manager (Prisma AIRS POC)

Palo Alto Networks • Seattle, WA

6d • $103,000 - $140,000 • Onsite

About The Position

Palo Alto Networks is seeking a Technical Program Manager to join our growing team. This role is responsible for managing the delivery of our software products for customer evaluation (POC) and production installation, ensuring that our customers have a seamless experience when testing and adopting our solutions.
The Technical Program Manager will work cross-functionally with sales, customer success, engineering, and product teams to track and coordinate activities that facilitate smooth proof-of-concept (POC) evaluations and production deployments. This includes communicating clear processes, managing timelines, following up on action items, producing program reports and ensuring alignment between internal teams and customer expectations.
The ideal candidate has strong organizational skills, experience managing software deployment or customer engagement projects, and familiarity with the software development lifecycle (SDLC). While technical expertise is not required, experience working in a software development company is essential.
This role reports to the Senior Technical Program Manager.

Requirements

• Experience managing projects related to software deployment, customer onboarding, or technical evaluations.
• Familiarity with the software development lifecycle (SDLC) and experience working in a software development company.
• Strong organizational, communication, and stakeholder management skills.
• Ability to coordinate multiple projects and priorities in a fast-paced environment.
• Experience with project management methodologies and tools (e.g., Asana, Monday, Trello, Linear or Jira).
• Ability to track project status, identify risks, and drive resolutions.
• Comfortable working in an agile and dynamic environment.

Nice To Haves

• Experience in AI/ML or cybersecurity is a big plus but not required.

Responsibilities

• Manage the delivery of PRISMA AIRS products for POC evaluations and production installations, ensuring a structured and efficient process.
• Coordinate cross-functional teams (sales, customer success, product, and engineering) to align on customer needs and deployment timelines.
• Develop and maintain project plans, tracking milestones, dependencies, risks, and deliverables for customer engagements.
• Ensure customer readiness for evaluations and installations, communicating requirements and setting expectations.
• Monitor and report on POC and deployment progress, identifying bottlenecks and escalating issues as needed.
• Document and optimize the processes for customer evaluations and deployments, ensuring best practices are followed.
• Work closely with the Technical Program Manager to align customer engagement activities with broader company objectives.
• Gather feedback from customers and internal teams to improve delivery processes and product adoption.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees