Technical Program Manager, Integrations

DAT Freight & Analytics-posted 3 months ago
$126,000 - $177,000/Yr
Full-time • Mid Level
Hybrid • Seattle, WA
501-1,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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As a Technical Program Manager at DAT within the new Convoy Platform organization, you will wear many hats. First and foremost, you will be a subject matter expert for API integrations, enabling seamless collaboration between engineering, sales, and external partners. You will play a pivotal role in driving successful technical implementations and improving customer satisfaction from pre-sales through implementation and beyond. In addition, you will also support the broader sales organization by providing valuable data-driven insights about our product's performance to our customers. This role demands a blend of technical expertise, analytics prowess, program management skills, and customer-facing experience.

  • Act as a technical liaison on API integrations for customers and TMS partners, from pre-sales through post-implementation.
  • Collaborate with multiple engineering teams to design, implement, and test API integrations.
  • Lead time-sensitive, cross-functional initiatives that involve product, engineering, sales, and customer success teams.
  • Develop project plans, track milestones, and ensure timely delivery of customer and partner integrations.
  • Proactively identify risks and resolve issues to maintain project momentum.
  • Facilitate knowledge sharing and scalability by documenting processes, best practices, and technical solutions.
  • Provide training and support to internal teams on API capabilities and integration workflows.
  • Partner with the sales team to understand customer needs and translate them into technical requirements.
  • Deliver technical presentations and demos to customers, showcasing the value of our platform.
  • Act as a trusted advisor, building strong relationships with external stakeholders and partners.
  • Analyze integration performance and provide actionable insights to improve efficiency.
  • Utilize data to inform product improvements and customer engagement strategies.
  • Generate reports and dashboards to communicate key metrics, trends, and insights.
  • Coordinate with external vendors to ensure timely delivery of services and adherence to technical requirements.
  • Evaluate vendor solutions and provide recommendations to optimize partnerships.
  • Manage vendor relationships, contracts, and performance metrics.
  • Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
  • 5+ years of experience in technical program management, sales engineering, or a related role.
  • Strong understanding of API design, implementation, and troubleshooting.
  • Comprehension of high-level architecture and design of systems to facilitate integrations.
  • Knowledge of EDI, middleware, data flow, and system interoperability.
  • Familiarity with data mapping, validation, and quality assurance during integrations.
  • Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
  • Experience with data-driven decision-making, including SQL fluency.
  • Familiarity with CRM tools (e.g., Salesforce), data visualization platforms (e.g., Tableau, PowerBI), and project management tools (e.g., Jira, Confluence).
  • Some understanding of Transportation Management Systems (TMS).
  • Familiarity with logistics, supply chain, and the trucking industry.
  • Medical, Dental, Vision, Life, and AD&D insurance.
  • Parental Leave.
  • Up to 20 days of paid time off starting in year one.
  • An additional 10 holidays of paid time off per calendar year.
  • 401k matching (immediately vested).
  • Employee Stock Purchase Plan.
  • Short- and Long-term disability sick leave.
  • Flexible Spending Accounts.
  • Health Savings Accounts.
  • Tuition Reimbursement Program.
  • Employee Assistance Program.
  • Additional programs - Employee Referral, Internal Recognition, and Wellness.
  • Free TriMet transit pass (Beaverton Office).
  • Competitive salary and benefits package.
  • Work on impactful projects in a cutting-edge environment.
  • Collaborative and supportive team culture.
  • Opportunity to make a real difference in the trucking industry.
  • Employee Resource Groups.
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