Tesla-posted 2 months ago
Palo Alto, CA
5,001-10,000 employees
Motor Vehicle and Parts Dealers

The Service Engineering Team is responsible for the overall health and performance of all Energy Products deployed in the field. The 'Deployed Product Lifecycle (DPL) Programs' deploy field campaigns to remediate field issues, manage the design and development of solutions that include extant and custom parts. As a TPM in this team, you will be responsible for timely responses to factory, field and design escalations - facilitating containments and corrective actions, tracking the development and lifecycle of field tools, continuously clarifying, and improving the related processes.

  • Manage the campaign workflow for several industrial products simultaneously - including driving the short-term actions, root causes, and longer-term design solutions by working cross-functionally with hardware and Firmware engineering teams to improve fleet health
  • Develop workflows to streamline the flow of service needs back to design + manufacturing
  • Own and drive service requirements for assigned Industrial Programs and consolidate service feedback for upcoming product changes, and manage downstream change actions
  • Improve field service procedure cost and speed while reporting on metrics like cost, risk, and timeline
  • Identify gaps in product validation relative to field application that resulted in the field retrofit and feedback in to test/validation improvements
  • Track the productization and industrialization of service tools by working with SC, manufacturing, material planning etc.
  • Degree in Mechanical or Electrical Engineering or equivalent experience
  • Minimum 5 years of experience in one or more of the following environments - manufacturing, root cause analysis, product design and development, testing and validation, product quality, or technical project management; 8 years preferred
  • Ability to drive collaboration across functions and levels within the business in fast-paced organizations
  • SQL/Spreadsheet/Presentation skills/Jira/confluence
  • PMP or AGILE certification is an asset
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