Technical Program Manager III, Global Retail Operations

Google • New York, NY

1d

About The Position

A problem isn’t truly solved until it’s solved for all. That’s why Googlers
build products that help create opportunities for everyone, whether down the
street or across the globe. As a Technical Program Manager at Google, you’ll use
your technical expertise to lead complex, multi-disciplinary projects from start
to finish. You’ll work with stakeholders to plan requirements, identify risks,
manage project schedules, and communicate clearly with cross-functional partners
across the company. You're equally comfortable explaining your team's analyses
and recommendations to executives as you are discussing the technical tradeoffs
in product development with engineers.

As a Technical Program Manager (TPM) for Global Retail Operations, you will sit
at the critical intersection of physical retail, product engineering, and global
scale. You are the architect of the day 1 experience ensuring that when a
customer walks into a Google Store to see our latest innovation, the technology
supporting that journey is flawless. You will lead the technical strategy for
market expansions, transitioning complex product goals into operational reality
while acting as the vital bridge between frontline store teams and core
engineering. You will advocate process innovation to further optimize and
organize system operations and global store support. This is not just about
maintaining systems, its about defining the future of retail through AI-driven
automation, release governance, and the engineering of scalable frameworks that
harmonize our global fleet. By translating operational pain points into
technical solutions, you will drive efficiency and minimize manual intervention,
ensuring that our infrastructure remains as agile and innovative as the products
we sell.

This job is located in either New York or Mountain View.

Google Store is our omnichannel, global retailer, leveraging the best of Google
to help customers experience our award-winning devices and services. Our team is
responsible for a vast portfolio that supports the entire customer journey, from
product discovery to upgrading their next device. This portfolio includes the My
Pixel app distributed with every Pixel phone, the Google Store global eCommerce
platform, our leading edge retail point-of-sale system, and AI-driven algorithms
for customer lifecycle management.

The Store team applies Google's AI to solve complex, real-world problems across
our growing global footprint of online and brick-and-mortar storefronts. This
ranges from AI-enhanced site operations to agentic AI shopping assistance,
ensuring a seamless and intelligent experience at every touchpoint.

The Store team is committed to providing team members with the opportunity to
build their applied AI skillset, so that we may ultimately help our customers
connect with the best of Google.

Requirements

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
• Experience in Continuous Integration and Deployment (CI/CD) and release orchestration.
• Experience guiding elements of the product development lifecycle such as product goal, go-to-market strategy, driving requirements, and product launch.
• Experience with operational support systems.

Nice To Haves

• 5 years of experience managing cross-functional or cross-team projects.
• Experience with industry-specific tools, including project management software, network acquisition tools like Salesforce, and workflow management systems like pega.
• Experience gathering and documenting business requirements and translating them into technical specifications.
• Track record of managing international market launches.

Responsibilities

• Manage the technical integrity of store operations by prioritizing high-impact engineering efforts, ensuring resolution of critical system issues, and acting as a bridge between store support and engineering.
• Define the systems roadmap and drive the evolution of critical store systems and extended platforms. Drive the implementation of AI/automation initiatives to enhance operational efficiency and real-time store assistance.
• Own the support platform design, localization, and report generation for tracking store issues. Triage, prioritize, and escalate all critical system issues reported by stores to drive resolution and optimize support interactions.
• Drive the retail operations technical strategy and validation for global product launches (NPI) and New Store Openings (NSO), ensuring technical sign-off.
• Serve as the final release validation and gate on operational readiness, overseeing the software release lifecycle and high-stakes infrastructure migrations across the retail fleet.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level