Technical Program Manager II

Expedia Group • Austin, TX

3d • $119,000 - $166,500 • Hybrid

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction to the team The Servicing team builds intuitive, scalable experiences that help travelers manage their trips, find answers, and resolve issues across Expedia Group brands. As part of the broader Trip Companion organization, we own the end-to-end self-service journey on the web and help center, partnering closely with product, design, engineering, data, and operations. Our work reduces customer effort, unlocks contact center efficiency, and ensures travelers feel confident and supported at every step of their journey. In this role, you will: Drive the planning, execution, and delivery of complex technical programs across multiple teams or domains, ensuring alignment with business objectives and technical strategy Collaborate with engineering, product, and cross-functional stakeholders to define requirements, manage dependencies, and mitigate risks throughout the project lifecycle Establish and refine program management processes, utilizing data-driven metrics to track progress, report status, and optimize outcomes Manage program-level roadmaps, prioritize initiatives, and adapt plans in response to changing business needs or technical challenges Safely integrate and operate AI/ML enabled solutions that improve outcomes, ensuring responsible adoption of emerging technology-enabled solutions that improve outcomes, ensuring responsible adoption of emerging technologies Foster a culture of technical excellence, continuous improvement, and operational rigor across program activities

Requirements

• Bachelor’s degree or in Computer Science, Engineering, or a related technical field; or equivalent related professional experience
• 2+ years of relevant professional experience in technical program management or related fields
• Demonstrated experience managing multi-team or multi-service technical initiatives, including oversight of end-to-end delivery and cross-functional collaboration
• Proven ability to drive system design discussions, manage API integration efforts, and support data modeling activities within the program scope

Nice To Haves

• Experience delivering large-scale, distributed, or cloud-based programs with measurable business impact
• Demonstrated success in leading cross-domain technical initiatives, including AI/ML-driven solutions or workflows
• Proficiency in integrating and operating AI/ML-enabled systems, with a focus on safety, reliability, and performance
• Strong track record of using data-driven decision making and continuous improvement to optimize program outcomes
• Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products

Responsibilities

• Drive the planning, execution, and delivery of complex technical programs across multiple teams or domains, ensuring alignment with business objectives and technical strategy
• Collaborate with engineering, product, and cross-functional stakeholders to define requirements, manage dependencies, and mitigate risks throughout the project lifecycle
• Establish and refine program management processes, utilizing data-driven metrics to track progress, report status, and optimize outcomes
• Manage program-level roadmaps, prioritize initiatives, and adapt plans in response to changing business needs or technical challenges
• Safely integrate and operate AI/ML enabled solutions that improve outcomes, ensuring responsible adoption of emerging technology-enabled solutions that improve outcomes, ensuring responsible adoption of emerging technologies
• Foster a culture of technical excellence, continuous improvement, and operational rigor across program activities

Benefits

• full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources
• medical/dental/vision
• paid time off
• Employee Assistance Program
• wellness & travel reimbursement
• travel discounts
• International Airlines Travel Agent (IATAN) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level