Technical Program Manager II, Customer Relationship Management, Google Cloud

Google•Sunnyvale, CA

14h

About The Position

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. As a Technical Program Manager at Google, you will develop relationships both internally and externally. You will connect with internal customers and partner teams to develop an understanding of their business requirements and goals. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Requirements

Bachelor's degree or equivalent practical experience.
5 years of experience in program or project management.
Experience with project forecasting and customer relationship management.
Experience with technical integration, system integration, risk mitigation, deployment planning, or data center operations.

Nice To Haves

5 years of experience managing cross-functional or cross-team projects.
Experience in translating business requirements into technological solutions.
Experience or knowledge in server or network hardware, software development or implementation, systems data center infrastructure or operations.
Experience with project management or equivalent practical experience within colocation space or point-of-presence environments.
Ability to craft creative, non-standard, and innovative solutions using data and analytics to drive impact.

Responsibilities

Manage customer relationships by maintaining an understanding of business requirements and measure customer metric needs.
Navigate among potentially conflicting requirements, and objectives across a wide range of cross-functional organizations without formal authority.
Identify process and communications breakdowns, while developing and driving solutions to remedy the issues.
Communicate with technical experts and craft solutions to plan for growth inside and outside of customer portfolios.
Identify areas for improvement within the existing customer base and potential future customers while also acting as an escalation point for partner teams.