Technical Program Manager II, Customer Relationship Management, Google Cloud

Google•Atlanta, GA

About The Position

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. As a Technical Program Manager at Google, you will develop relationships, both internally and externally, and connect with internal customers and partner teams to develop an understanding of their business requirements and goals.The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

Requirements

Bachelor's degree in a technical field, or equivalent practical experience.
2 years of experience in program management.
Experience with project forecasting and customer relationship management.
Experience with technical integration, system integration, risk mitigation, deployment planning, or data center operations.
Ability to travel at least 10% of the time in support of business activities.

Nice To Haves

2 years of experience managing cross-functional or cross-team projects.
Experience in translating business requirements into technological solutions.
Experience or knowledge in server or network hardware, software development or implementation, systems data center infrastructure or operations.
Experience with project management or equivalent practical experience within colocation space or point-of-presence environments.
Ability to craft creative, non-standard, and innovative solutions using data and analytics to drive impact.

Responsibilities

Manage customer relationships by maintaining an understanding of business requirements and measure customer metric needs.
Navigate among potentially conflicting requirements, and objectives across a wide range of cross-functional organizations without formal authority.
Identify process and communications breakdowns, while developing and driving solutions to remedy the issues.
Communicate with technical experts and craft solutions to plan for growth inside and outside of customer portfolios.
Identify areas for improvement within the existing customer base and potential future customers while also acting as an escalation point for partner teams.