Technical Program Manager, Field Engineering

Amazon • Austin, TX

1d

About The Position

The Data Center Field Engineering Team is the engineering owner for the
lifecycle of AWS data centers. This includes supporting new designs/innovations
through data center end-of-life, with a focus on root cause analysis of
failures, capacity and availability improvement, and optimization of the
existing fleet.

As a Field Engineering Technical Program Manager, you are an exceptionally
strong communicator, both written and verbally. You will lead multi-discipline
and highly technical teams. You will have experience of working in a complex
engineering environment and will have worked on increasingly complex projects in
multiple disciplines. Your experience includes data center MEP infrastructure
technologies including HVAC, power distribution systems, and controls. You will
generate and maintain enhanced reporting, meaningful KPIs, and
process/automation improvements to ensure team efficiency and visibility of
global program efforts to critical stakeholders and leadership.

You will partner with other engineering teams, operations staff, and project
execution/delivery teams regularly. You will make strategic decisions regarding
specific projects and overall program direction. You will be capable of
connecting long-term strategies with rapid growth patterns of AWS, as well as
guide specific operational needs of the business.

You must be adept at identifying and communicating upcoming risks, issues, and
bottlenecks as well as be instrumental in resolving those issues, often cross
multiple departmental boundaries to achieve your goal. You must possess a strong
sense of organization, communication and team building skill-sets that foster
robust working relationships for both internal and external stakeholders.

Amazon's vision is to be the world's most customer-centric company, and this
role is key to that vision. As a Field Engineering Technical Program Manager,
you will be leading teams to optimize global programs to meet ever-evolving
customer needs as we continue expanding our data center fleet to hyper-scale. As
an ideal candidate you:

• Possess Strong Engineering Judgement and are able to provide recommendations
despite uncertainty
• Are detail and data oriented
• Have experience managing engineering projects.
• Build trust and relationships with different stakeholders (e.g., Operations,
Commissioning, Construction and Design)
• Up to 25% travel expected.
• Have fun and work hard!

Each day you will interact with different teams responsible for all aspects of
the data centers. You will prioritize your activities to support data center
capacity availability and safety focusing on the actions that are most
impactful. You will have the opportunity to work on projects locally and
globally.

If you meet these qualifications, exude passion, and enjoy the challenge of
innovative projects at hyper-scale, this job is for you!

Our team is dedicated to supporting new team members. Our team has a broad mix
of experience levels and Amazon tenures, and we’re building an environment that
celebrates knowledge sharing and mentorship.

Here at AWS, we embrace our differences. We are committed to furthering our
culture of inclusion. We have ten employee-led affinity groups, reaching 40,000
employees in over 190 chapters globally. We have innovative benefit offerings,
and we host annual and ongoing learning experiences, including our Conversations
on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of
inclusion is reinforced within our 16 Leadership Principles, which remind team
members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance
between your personal and professional life is crucial to your happiness and
success here, which is why we aren’t focused on how many hours you spend at work
or online. Instead, we’re happy to offer a flexible schedule so you can have a
more productive and well-balanced life—both in and outside of work.

Requirements

• Bachelor's degree in engineering, computer science or equivalent
• 5+ years of technical product or program management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• 3+ years of industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities experience

Nice To Haves

• 3+ years of working directly with engineering teams experience
• Experience with roadmap strategy and definition
• Experience developing and executing/delivering product and technical roadmaps

Responsibilities

• Understand both technical and business components of availability solutions to drive alignment and implementation plans between engineering, operations, procurement, legal, finance, and other partner stakeholder teams.
• Develop complete standards and processes for tracking, reporting, and closure of risks.
• Prepare narratives for executive leadership with recommendations which articulate decision points relative to cost, timing, and strategic trade-offs.
• Capture, share and leverage technical program management best practices with other product and program managers in Data Center Engineering.
• Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level