Technical Program Manager - Business Operations, Field Engineering

Amazon • San Francisco, CA

4d

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Field Engineering Team is the engineering owner for the
lifecycle of AWS data centers. This includes supporting new designs/innovations
through data center end-of-life, with a focus on root cause analysis of
failures, capacity and availability improvement, and optimization of the
existing fleet.

As a Field Engineering Technical Program Manager, you are an exceptionally
strong communicator, both written and verbally. You will lead multi-discipline
and highly technical teams. You will have experience of working in a complex
engineering environment and will have worked on increasingly complex projects in
multiple disciplines. Your experience includes data center MEP infrastructure
technologies including HVAC, power distribution systems, and controls. You will
generate and maintain enhanced reporting, meaningful KPIs, and
process/automation improvements to ensure team efficiency and visibility of
global program efforts to critical stakeholders and leadership.

You will partner with other engineering teams, operations staff, and project
execution/delivery teams regularly. You will make strategic decisions regarding
specific projects and overall program direction. You will be capable of
connecting long-term strategies with rapid growth patterns of AWS, as well as
guide specific operational needs of the business.

You must be adept at identifying and communicating upcoming risks, issues, and
bottlenecks as well as be instrumental in resolving those issues, often cross
multiple departmental boundaries to achieve your goal. You must possess a strong
sense of organization, communication and team building skill-sets that foster
robust working relationships for both internal and external stakeholders.

Requirements

• Bachelor's degree in engineering, computer science or equivalent
• 5+ years of technical product or program management experience
• 3+ years of analytical, quantitative, communication, and presentations experience
• 3+ years of industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities experience

Nice To Haves

• 3+ years of working directly with engineering teams experience
• Experience with roadmap strategy and definition
• Experience developing and executing/delivering product and technical roadmaps
• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty
• Are detail and data oriented
• Have experience managing engineering projects.
• Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)
• Up to 25% travel expected.
• Have fun and work hard!

Responsibilities

• Establish and own the end-to-end business rhythm for Field Engineering.
• Oversee preparation for and facilitation of business review meetings at all cadences, highlighting operational performance and progress against key initiatives.
• Develop working backward plans for business reviews including Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and Operational Planning (OP) cycles.
• Steward the annual planning process (OP1/OP2), including organizing brainstorming sessions, document drafts, reviews, and final commitment establishment.
• Drive the annual goal creation process including calendar, workback plans, and alignment to upstream goals processes at DCC, DCPD, and AWS Infrastructure levels.
• Manage FE goals and commitments, driving timely updates and developing monthly and quarterly review documents.
• Establish and lead the mechanisms, governance, and reporting cadence for goal reviews, ensuring timing supports upward leadership reviews.
• Establish and maintain high standards for goal writing, goal tracking, and reporting; maintain team reporting tools to track progress against commitments.
• Develop and drive reporting, analysis, and recommendations on employee productivity across the FE organization.
• Partner with FE leadership and BIE teams to develop workforce plans, hiring targets for OP1 and OP2, and mechanisms to track progress against workforce plan goals.
• Review and analyze bottoms-up headcount plans during OP cycles, making recommendations to adjust plans when appropriate.
• Partner with Recruiting to track progress against hiring targets and serve as the single threaded owner for relevant recruiting programs (e.g., Bar Raisers, Shadows).
• Own and drive deployment of selected programs or initiatives as identified by FE senior leadership.
• Partner with peers across Field Engineering to translate complex infrastructure operations requirements into resource plans and program roadmaps.
• Orchestrate complex, multi-stakeholder projects and manage ambiguity across ad-hoc requests.
• Drive data-driven decision making by building dashboards and analytics that correlate field engineering performance metrics such as incident rates, MTTR, availability targets, and operational readiness.
• Establish and maintain robust project tracking systems and prioritization frameworks.
• Develop analyses, recommendations, and mechanisms to assess employee experience and drive actions that continuously raise the bar for positive builder sentiment across FE.
• Partner with the FE leadership team to manage initiatives that support employee retention, attrition reduction, promotion readiness, and overall employee experience.
• Identify leadership training opportunities for both the FE leadership team and the general builder population; arrange training directly or through others and track effectiveness.
• Partner with the leadership team to identify, plan, and organize team building activities in key hub locations.
• Communicate effectively at all levels, including with Executive Management across Global Data Center Operations and cross-functional partner teams.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level