Appian is seeking a strategic and customer-focused Program Manager to lead key initiatives that strengthen the Public Sector customer experience. In this role, you'll design and execute programs that support onboarding, adoption, value realization, and renewal - ensuring mission-critical outcomes for government clients. The ideal candidate will be a strategic thinker with a passion for customer advocacy and a proven track record of developing and executing successful customer-centric programs. This individual will work cross-functionally with sales, product, marketing, and support teams to create a seamless and impactful customer journey. This role is based at our HQ in McLean, VA. While working in-person with customers is our top priority, we also believe that being in the office fosters the in-person collaboration that Appian was built on. It's a key driver of our mission to be the best - enabling shared ideas, stronger teamwork, and more opportunities to connect and celebrate working with the exceptional people across Appian. Employees hired for this position are expected to be in the office 5 days a week, unless on a customer site, to support this culture and help us continue to thrive.