Technical Program Manager/Account Manager

CapTech Consulting • Omaha, NE

114d

About The Position

The Technical Program Manager / Account Manager role at CapTech is multi-faceted by the very nature of the services we provide to our clients. Success within our diverse range of clients requires the ability to adapt and perform in a wide variety of technology-driven project environments and you will position CapTech for additional opportunities to serve clients by building deep relationships and ensuring exceptional delivery.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, or equivalent work experience.
• PMP certification preferred.
• 5 + years of proven account management or other relevant experience.
• 8 + years of experience in project or program management role, preferably with full agile development life cycle experience.
• Ability to establish credibility and trust with clients through excellent interpersonal and communication skills.
• Excellent communication skills, listening, negotiation and presentation skills.
• Proficient at managing and leading diverse teams made up of people with a variety of technical skills and backgrounds, in different locations (i.e., remote and/or on-site), and from different organizations (i.e., CapTechers, client employees, and/or other vendors).
• Demonstrated track record of successful ability to manage large and complex consulting engagements.
• Ability to assess client needs, identify omissions and gaps, and design optimal solution.
• Ability to be on site with clients in Omaha, NE as needed.

Responsibilities

• Demonstrated track record of successful ability to manage large and complex consulting engagements.
• Creative thinking and seeking innovative solutions to complex technical/business problems.
• Manage the consulting engagement with responsibility for overall delivery approach, quality, and client satisfaction.
• Lead the team's staffing demands, creating right-sized, cross-functional delivery teams positioned to exceed client expectations.
• Develop and communicate integrated project plans and/or roadmaps to establish, monitor, manage, and report key milestones, risks, and deliverables.
• Identify and mitigate risks to the project delivery and support the triage and resolution of critical issues that arise throughout the project.
• Perform hands-on delivery work, including analysis, design, process engineering, and change management, as needed by the project.
• Proactively identifies and drives new opportunities to serve client’s needs.
• Leads and/or executes proposal and SOW efforts and seeks opportunities to introduce new or additional CapTech service offerings & capabilities.
• Seeks and develops relationships with key stakeholders by immersing themselves in client culture and community events.
• Advocates for digital accessibility and inclusive design in all projects and client interactions.

Benefits

• Generous PTO
• Health coverage
• Disability insurance
• Paid family leave
• Learning & Development programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
• Modern Health – A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources
• Carrot Fertility – Inclusive fertility and family-forming coverage for all paths to parenthood
• Fringe – A company paid stipend program for personalized lifestyle benefits
• Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion
• Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects
• 401(k) Matching – Generous matching and no vesting period

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees