Technical Program Manager/Account Manager

CapTech Consulting-posted 2 months ago

Full-time • Mid Level

Omaha, NE

501-1,000 employees

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The Technical Program Manager / Account Manager role at CapTech is multi-faceted by the very nature of the services we provide to our clients. Success within our diverse range of clients requires the ability to adapt and perform in a wide variety of technology-driven project environments and you will position CapTech for additional opportunities to serve clients by building deep relationships and ensuring exceptional delivery.

Demonstrated track record of successful ability to manage large and complex consulting engagements.
Creative thinking and seeking innovative solutions to complex technical/business problems.
Manage the consulting engagement with responsibility for overall delivery approach, quality, and client satisfaction.
Lead the team's staffing demands, creating right-sized, cross-functional delivery teams positioned to exceed client expectations.
Develop and communicate integrated project plans and/or roadmaps to establish, monitor, manage, and report key milestones, risks, and deliverables.
Identify and mitigate risks to the project delivery and support the triage and resolution of critical issues that arise throughout the project.
Perform hands-on delivery work, including analysis, design, process engineering, and change management, as needed by the project.
Proactively identifies and drives new opportunities to serve client’s needs.
Leads and/or executes proposal and SOW efforts and seeks opportunities to introduce new or additional CapTech service offerings & capabilities.
Seeks and develops relationships with key stakeholders by immersing themselves in client culture and community events.
Advocates for digital accessibility and inclusive design in all projects and client interactions.

Bachelor’s degree in Business Administration, Information Technology, or equivalent work experience.
PMP certification preferred.
5 + years of proven account management or other relevant experience.
8 + years of experience in project or program management role, preferably with full agile development life cycle experience.
Ability to establish credibility and trust with clients through excellent interpersonal and communication skills.
Excellent communication skills, listening, negotiation and presentation skills.
Proficient at managing and leading diverse teams made up of people with a variety of technical skills and backgrounds, in different locations (i.e., remote and/or on-site), and from different organizations (i.e., CapTechers, client employees, and/or other vendors).
Demonstrated track record of successful ability to manage large and complex consulting engagements.
Ability to assess client needs, identify omissions and gaps, and design optimal solution.
Ability to be on site with clients in Omaha, NE as needed.

Generous PTO
Health coverage
Disability insurance
Paid family leave
Learning & Development programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
Modern Health – A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources
Carrot Fertility – Inclusive fertility and family-forming coverage for all paths to parenthood
Fringe – A company paid stipend program for personalized lifestyle benefits
Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion
Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects
401(k) Matching – Generous matching and no vesting period

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