Technical Program Manager 5 - Order Fulfillment Operations

Lam Research • Tualatin, OR

15h

About The Position

The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.
Configuration Management (CM) plays a crucial role in ensuring customer orders are delivered with high quality to the customer requested specification. To do this, we have a global team that is responsible for creating Sales Order BOM configurations from quotes and non-standard requests (NSR’s), with a goal of zero defects to the customer.
We are looking for a driven, dynamic individual to join our team. As a Technical Program Manager (TPM), you will have the opportunity to support our global CM team, by focusing on improving configuration quality for some of the more challenging aspects of configurations, typically new product option architecture (POA), NSRs and changes. The TPM role will engage globally and cross-functionally with stakeholders across product groups, sales operations and global operations to develop processes and error proofing techniques that support our global quality metrics, and customer goals.

Requirements

• Minimum of 8 years of related experience with a Bachelor’s degree; or minimum of 5 years with a Master’s degree.
• Experience leading teams of multiple stakeholders to achieve program goals.
• Project/Program planning and monitoring using tools such as MPP, dashboards and data analytics.
• Global, multi-site coordination experience.
• Strong strategy, analytical, presentation and communication skills to drive initiatives, keep programs on track, and keep internal leadership team informed of progress and help needed in a proactive manner.
• Knowledge of hardware product development and release procedures and BOM management – software experience alone will not be sufficient.
• This role will not have any direct reports, but you will be expected to collaborate with many internal stakeholders to improve processes across all groups.
• Knowledge of semi-conductor industry, or similar high tech manufacturing industry.
• Experience in problem solving techniques and tools, including 8D and PSDMP.
• Experience in leading indirect teams with diverse backgrounds, experiences and personality types.
• Able to identify opportunities for value-creating/positive change, can craft a vision and architect a change strategy in collaboration with multiple stakeholders.
• Proven ability to set and manage accountabilities and expectations at all levels, acts quickly to resolve conflicts

Responsibilities

• With a quality mindset, understand the configuration challenges, the root causes, and drive changes in process and technology.
• Champion process and technology improvements across the stakeholder groups to improve configuration quality and accuracy.
• Drive initiatives with leaders in Sales Operations, Product Management and Global Operations to achieve continuous improvement upstream and downstream of the Order Fulfillment processes to improve competitiveness in meeting customer needs and product lead times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees