Technical Program Manager (3rd Level Support)

HP•Houston, TX

12h

About The Position

Technical Program Manager (3rd Level Support) Description - Job Summary This role is responsible for managing and leading key quality programs involving multiple functions and teams to promote quality culture and drive quality improvements, and assessing risks and developing mitigation strategies. The role directs program strategy, budgets, resource allocation, and general requirements, while ensuring alignment with the business unit's strategy. The role communicates with stakeholders, collaborates with internal partners, and evaluates program plans for compliance.

Requirements

Four-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 10+ years of work experience, preferably in project and program management, quality, lean six sigma, or a related field.
Agile Methodology
Automation
Change Management
Computer Science
Continuous Improvement Process
JIRA
Kanban Principles
Lean Manufacturing
Milestones (Project Management)
New Product Development
Process Improvement
Product Management
Project Engineering
Project Management
Project Planning
Project Schedules
Risk Management
Scrum (Software Development)
Software Development
Sprint Planning
Cross-Org Skills
Executive Escalation Handling : Demonstrates expertise in promptly addressing high-profile customer concerns requiring immediate intervention.
Communication Excellence : Possesses advanced verbal and written communication abilities for delivering clear, concise updates to executives, customers, and cross-functional teams.
Failure Analysis & Root Cause Expertise : Leads comprehensive investigations into technical field failures and translates analytical findings into practical solutions. Effectively guides extended teams and partners toward root cause identification and resolution.
Program Management Proficiency : Expertly manages complex, cross-functional programs, ensuring precise execution and strong stakeholder alignment. Communicates updates that are clear, accurate, and delivered within established deadlines.

Nice To Haves

Project Management Professional (PMP) Certification
Lean Six Sigma Certification
Quality Certification

Responsibilities

Lead failure analysis and root cause initiatives for field issues spanning BIOS, OS, FW, and HW domains.
Develop and implement targeted solution strategies for affected products based on technical assessments.
Manage executive escalations , ensuring prompt resolution and effective communication with stakeholders, including executive leadership, customers, and partners.
Provide regular status updates , both written and in-person, regarding critical issues and progress.
Collaborate with HP’s product planning, R&D architecture, execution, sustaining, customer service, and supply chain teams to drive issue resolution and continuous process improvement.