Technical Program Management III, Postmortem, Google Cloud

Google • Reno, NV

4d

About The Position

Google's projects, like our users, span the globe and require managers to keep
the big picture in focus while being able to dive into the unique engineering
challenges we face daily. As a Technical Program Manager at Google, you lead
complex, multi-disciplinary engineering projects using your engineering
expertise. You plan requirements with internal customers and usher projects
through the entire project lifecycle. This includes managing project schedules,
identifying risks and clearly communicating them to project stakeholders. You're
equally at home explaining your team's analyses and recommendations to
executives as you are discussing the technical trade-offs in product development
with engineers.

Using your extensive technical and leadership expertise, you manage various
Engineering-specific programs and teams.

In order to reach a high level of postmortem quality you have to ask the right
questions. And in order to do that, this role requires deep infrastructure
knowledge and close collaboration with mechanical, electrical and controls
engineers.

Overall, this role includes ensuring the global Data Center Operations team has
the tools, templates, training and processes required to produce high-quality
postmortems that have achieved true root causes and identified realistic and
impactful actions.

In this role, you will be able to close postmortems in a thorough fashion, with
a trust-but-verify approach that will help prevent incident recurrence. You will
participate in analysis on these postmortems and lessons-learned, and establish
structured data to aid in identifying trends. You will also regularly prepare
in-depth search into infrastructure incidents and present to executives as well
as prepare regular reports to senior executives.

Google Cloud accelerates every organization’s ability to digitally transform its
business and industry. We deliver enterprise-grade solutions that leverage
Google’s cutting-edge technology, and tools that help developers build more
sustainably. Customers in more than 200 countries and territories turn to Google
Cloud as their trusted partner to enable growth and solve their most critical
business problems.

Requirements

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
• Experience in power and cooling infrastructure.
• Experience in postmortem and Root cause analysis (RCA).
• Ability to travel up to 30% of the time as needed.

Nice To Haves

• Advanced degree in Mechanical or Electrical Engineering.
• 5 years of experience managing cross-functional or cross-team projects.
• Experience in data center operations or similar.
• Experience working cross-functionally with technical and non-technical teams.
• Knowledge of teaching/leading multi-day training events.
• Excellent public speaking skills.

Responsibilities

• Maintain when are postmortems required guidance.
• Monitor global incidents from multiple data sources and ensuring Data Center Operations (DCOps) is adhering to postmortem requirements.
• Ensure root cause analysis (RCA) is being performed and work with a cross-functional team to continually improve our RCA methodology.
• Drive postmortems to closure by keeping stagnant AIs moving forward and breaking down barriers between cross-functional teams.
• Develop and deliver comprehensive postmortem training for the global DCOps team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level