Technical Program Management IC3
About The Position
Join Microsoft’s E+D Growth team as a Technical Program Manager II (TPMII) helping drive the next wave of growth for M365 Copilot and subscription services. In this role, you will support Product-Led Growth (PLG) initiatives, contribute to measurement frameworks, and partner closely with engineering, design, data science, and business teams to deliver AI-powered experiences at scale. You will help define customer- and business-impacting opportunities, coordinate cross-functional execution, and ensure high-quality delivery across Copilot agent scenarios. You will be part of a team that uses PLG best practices to drive customer success and business growth. We are data-informed, hypothesis-driven, and rigorous in measuring outcomes. We work closely with design, research, marketing, and data science to build deep customer understanding and deliver experiences used by hundreds of millions of people. We collaborate with engineering teams across Microsoft to build world-class systems, leverage AI, and create experiences that connect with M365 customers across multiple products. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Requirements
- Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 1+ year(s) of experience managing cross-functional and/or cross-team projects.
- Experience driving cross-functional projects in enterprise or large-scale technology environments
- Understanding of backend systems/services or commerce platforms
- Familiarity with PLG concepts, experimentation, and metrics
- Ability to operate in ambiguity, manage change, and bring clarity to complex scenarios
Nice To Haves
- 3–5+ years of technical program management or related experience
- Experience with AI-powered systems or agent architectures
- Solid analytical and problem‑solving skills with comfort working with data
- Ability to build strong relationships across engineering, design, and business teams
- Growth mindset, customer focus, and ability to deliver results in a fast‑moving environment
Responsibilities
- Support PLG Measurement & Insights: Contribute to building and improving funnels and metrics for Copilot agent growth, activation, conversion, engagement, retention, and store performance.
- Drive Cross-Functional Execution: Coordinate workstreams for agent discovery, creation, sharing, and store engagement initiatives in partnership with engineering and product teams.
- Define Success Criteria: Partner with senior TPMs and product leaders to establish KPIs and track progress against organizational goals.
- Operational Program Management: Manage schedules, risks, dependencies, and communication across teams to ensure high-quality and timely project delivery.
- Promote Inclusive Team Culture: Foster collaboration, clear communication, and a growth mindset across project teams.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
