Technical Program Analyst - Release Manager and Problem Manager

Visa•Highlands Ranch, CO

3d•Hybrid

About The Position

The Visa DPS Release and Problem Management team is seeking a highly motivated resourceful candidate that will play a dual role of Release Manager & Problem Manager. In this dual role, responsibilities will include collaborating with the Release Manager and Delivery team to manage the Maintenance Release process to ensure successful deployment of an integrated set of DPS applications and services to the QA, Certification, and Production environments, as well as leading Problem Management tasks from initiation to completion.

Requirements

Solid understanding of Release Management and Problem Management techniques, including both waterfall and agile methodologies, and best practices.
Release Management and Problem Management activities - manage risk mitigations, the implementation of code among multiple platforms, change control process, and problem tickets.
Achieve goals through effective communication with stakeholders at all management levels across Visa, including delivery teams, business partners, vendors, and senior management.
Manage the Maintenance Release with a strong understanding of project impacts, platform dependencies, and ability to resolve blockers in a timely manner.
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Minimum of Bachelors of Science degree.
3-5 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).
Concentration in Computer Science or a related technical discipline.
Excellent verbal and written skills. In particular, a demonstrated ability to communicate technical and business issues and solutions to multiple organizational levels internally and externally.
Ability to analyze and organize a plan based upon available information.
Strong teamwork, interpersonal, and relationship-building skills.
Ability to delegate tasks and ensure successful task completion and influence without direct authority to achieve necessary goals.
Strong leadership qualities, organizational skills and the ability to adapt quickly to effectively manage issues and complex situations.
Ability to work independently, yet seamlessly integrate activities with other teams when needed.
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, and Project) as well as project management, reporting, and agile tools including, Tableau, JIRA, SharePoint, and Wiki.
Proficiency in incident management tools like Service Now.
Ability to understand complex issues, coordinate permanent fixes, and document it for both technical and non-technical audiences.

Nice To Haves

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
PMP Certification and Certified Scrum Master (CSM) preferred.
Ability to create dashboards to track key performance indicators.

Responsibilities

Manage the Maintenance Release process. This includes conducting installation planning and execution to all platforms and environments associated with the Maintenance Release.
Identify and/or communicate installation related timing concerns (between different platforms, or for specific tasks), dependencies (between code from different platforms), and risks to the development and operations teams.
Own and manage the consolidated install plan that describes the order of key install packages, dependencies, and risks.
Conduct post-installation retrospectives and produce post-production installation reporting.
Manage the scope of each Maintenance Release through a change control process.
Act as liaison between Project Management, Product Development, Testing Teams, and Operations/Support.
Create and maintain the annual Maintenance Release schedule for Issuer Processing.
Manage all release related processes, continually reviewing and improving the process to ensure fit for purpose.
In the capacity of Problem Manager, you will take ownership of identifying root causes and guiding resolution efforts for high-priority incidents. This involves collaborating closely with all affected teams to ensure effective communication, alignment, and timely resolution of issues. Your proactive coordination will be essential in minimizing disruption and maintaining operational excellence.