Technical Product Support Representative - San Francisco
About The Position
We are seeking a highly motivated and technically skilled Tier 1 Technical Product Support Representative to join our team based in the San Francisco Bay Area. In this role, you will provide support for our complex products, ensuring a seamless experience for our customers. While you'll be part of a collaborative team, you must also be independent, responsible, and accountable in managing customer inquiries and troubleshooting technical issues. Strong organizational skills, professionalism, proactive problem-solving and a courteous approach are essential, as is the ability to quickly learn and apply technical knowledge.
Requirements
- Past experience in a similar role.
- Basic programming knowledge of JavaScript and HTML (Python or other languages - an advantage).
- Strong technical skills and orientation, including the ability to read technical documentation and troubleshoot issues.
- Excellent and effective spoken & written business communication skills in order to participate in calls with global company customers.
- Customer oriented, accountable, organized, fast learning skills, and with a quick delivery mentality.
Responsibilities
- Provide Bright Data's customers with timely and accurate technical support, while handling high volume of technical customer inquiries, by phone and by email.
- Independently understand and solve technical problems using internal documentation.
- Clarify problem solutions to customers and provide them with the best workflows.
- Interact with other departments to clarify issues and escalate them when required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
