Technical Product Support (CSR) Senior

Equifax

310d

About The Position

The Technical Product Support Specialist assists external and internal clients with questions/problems regarding multiple Equifax applications and services via video, telephone, chat, or written. These roles are 100% onsite in our Earth City Customer Service Center.

Requirements

• High School diploma or GED
• Well versed in client communications verbally and written
• 6+ months experience working with Windows and Google-based applications, file structures, editors, and cloud applications such as Portal and file transfer method

Nice To Haves

• Working knowledge of Google email, drive and chat
• Knowledge of Sales Force, creating, documenting and closing cases and tasks
• Familiarity with live calls, chats and video sessions in a fast paced environment

Responsibilities

• Responds to telephone, chat, written requests, then investigates and resolves or tracks progress through resolution
• Conducts video sessions where required for Equifax applications and services
• Consistently meets metrics for position regarding call handling, detailed documentation, case closure and adherence

Benefits

• Comprehensive compensation and healthcare packages
• 401k matching
• Paid time off
• Organizational growth potential through our online learning platform with guided career tracks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED