Technical Product Support Analyst

Boeing-posted 2 months ago
$75,650 - $126,500/Yr
Full-time • Mid Level
Hybrid • Seattle, WA
Transportation Equipment Manufacturing
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Boeing Global Services, Digital Solutions & Analytics (DS&A) is seeking a level 2 or 3 Technical Product Support Analyst for 24x7x365 technical customer support. The scope of support covers Boeing's current and next generation Software as a Service (SaaS) platforms, licensed software products, Identity and Access Management services spanning large-scale hybrid cloud environments. This includes e-Commerce, traditional web application and native mobile application delivery channels. This position may be based out of our Seattle Washington or Englewood Colorado offices.

  • Provide responsive 24x7x365 world class technical customer service and support for service requests, phone calls and email inquiries.
  • Utilize and maintain knowledge, troubleshooting guides and self-help resources for internal team and external customer usage.
  • Contribute to continuous improvement, problem management, root cause and corrective action (RCCA) activities to improve customer satisfaction, reduce repetitive issues, and eliminate negative impacting events.
  • Draft and publish global communications for hardware/software related changes, upgrades, issues, known defects and high/medium priority alerts.
  • Continuous learning by staying up to date with new software/hardware products, features and Information Technology (IT) support methods.
  • Be a resource and partner with cross functional and matrix organization team members in delivering superior customer service and support.
  • Experience and competency in troubleshooting, analysis and problem solving strategies to address simple to complex customer inquiries.
  • Effective written and speaking skills to communicate with individuals with English as a primary language and those with English as a second language.
  • Willingness to work in 24x7x365 technical customer support environment and variable shifts.
  • Associate's degree or higher.
  • Knowledge and/or experience with Toolbox Authoring, Toolbox Tasks or Toolbox Task adapter applications.
  • IT support or equivalent background across one or more of the software systems development / sustaining disciplines.
  • Project management tools and practices as well as knowledge of project and software implementation.
  • Knowledge and/or experience within the aviation industry.
  • Knowledge of Aviation training practices and protocols.
  • Competitive base pay and variable compensation opportunities.
  • Health insurance.
  • Flexible spending accounts.
  • Health savings accounts.
  • Retirement savings plans.
  • Life and disability insurance programs.
  • Programs that provide for both paid and unpaid time away from work.
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
Product Analyst Resume Examples
•
Product Analyst Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service