Manulife-posted 2 days ago
Full-time • Mid Level
Hybrid • Boston, MA
5,001-10,000 employees

We at John Hancock / Manulife are seeking a passionate and experienced Technical Product Owner to drive the development and delivery of key capabilities that align to our business strategic goals. Your primary focus will be delivering Generative AI features to production for life insurance underwriting. Over time, you’ll contribute to other strategic initiatives across our technology portfolio. This role will influence priorities and ensure alignment with business objectives, while collaborating closely with business stakeholders, engineering and quality teams (among others). The ideal candidate will have a strong technical background and a deep understanding of customer-centric product development. In this role, you will be responsible for communicating effectively with business stakeholders, gathering business requirements, and translating them into actionable technical stories for the delivery team. As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives. You will also be responsible for planning the technical roadmap, prioritizing features, and ensuring that delivery is on track to meet business objectives. Your leadership will be crucial in driving innovation and maintaining a seamless communication experience for our customers. John Hancock continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions, leveraging Gen AI capabilities, and/or vendor capabilities based on the latest technologies. Office location: Boston - USA (primary) or Toronto - Canada (alternative) Work arrangement: Hybrid - 3 days in office, 2 days from Home; Remote working option is not available;

  • Play a key role in the production delivery of Gen AI Underwriting features working closely with our teams of data engineers, business leads and technology specialists on overall solution execution for our stakeholders to drive growth and efficiency
  • Collaborate with cross-functional teams to gather and prioritize requirements, ensuring alignment with business goals.
  • Manage dependencies, eliminate obstacles, and communicate product vision, roadmap, and progress to stakeholders
  • Manage the technology product backlog, define user stories, and set sprint goals.
  • Deliver on solutions that incorporate multiple technologies
  • Act as the primary liaison between stakeholders and the development team, ensuring clear communication and understanding of product vision and goals.
  • Monitor and report on product performance, making data-driven decisions to enhance the customer experience.
  • Stay ahead of new technologies (GenAI, Power Platform, cloud, etc).
  • Support technical release plans and activities
  • Develop and maintain technical documentation for business and technical processes.
  • Lead the development and execution of a long-term platform strategy aligned with technology architectural and business goals.
  • Bring an innovative mindset to improving and elevating technology solutions and enablers
  • Monitors and generates reports on product KPIs.
  • Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience).
  • 5+ years of experience in a technical product owner, platform owner, engineer, project management or similar role
  • Strong understanding of life insurance industry workflows and processes, particularly relevant to the products being used
  • Understanding of Generative AI use cases in Insurance operations
  • Ability to manage and deliver on parallel feature workstreams
  • Ability to adhere effectively to initiative timelines, managing and mitigating scheduling risk
  • Excellent communication, collaboration, negotiation and interpersonal skills
  • Ability to translate business needs into effective solutions
  • Experience with program and agile delivery methodologies
  • Proficiency in troubleshooting and problem-solving
  • Excellent analytical and problem-solving skills
  • Experience with project tracking software (e.g. Jira)
  • Experience with Azure Services, AKS on Azure
  • Experience with cloud platforms (e.g., AWS, Azure)
  • Experience with DevOps principles and tools
  • Experience with version control systems (e.g., Git)
  • Experience with User Interface Functionality and Development
  • Experience with Agile methodologies
  • Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
  • Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
  • We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
  • Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
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