Technical Product Owner, Service Now

Maggiano's • Coppell, TX

1d • Hybrid

About The Position

Technical Product Owner, Service Now
Coppell, TX
What does it mean to be a BrinkerHead? It means creating moments that make everyone feel special — whether you’re supporting our restaurants, celebrating wins with your team, or sparking ideas that keep Guests coming back. We play like a team, take pride in our culture, and know that life’s too short not to work happy.
At Brinker’s Restaurant Support Center (RSC), every role fuels the success of our brands — Chili’s® Grill & Bar and Maggiano’s Little Italy® — and directly impacts Team Members and Guests. From bold ideas to everyday support, we help create a fun atmosphere, great food and drinks, and the kind of hospitality that keeps everyone coming back. Here, you’ll discover opportunities for career growth, belonging, wellbeing, and plenty of chances to work hard and have fun.
Brinker International is an equal opportunity employer. We’re proud to provide a welcoming, respectful environment where everyone can thrive.
Job Summary
We are seeking an experienced Technical Product Owner (TPO), ServiceNow Technology Workflows to lead the strategy, roadmap, and delivery of high‑value solutions for three products: IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM). Reporting to the ServiceNow Platform Lead, this role is central to shaping and executing product vision. The TPO partners with stakeholders to define requirements and manage the product roadmap and backlog. The role also provides indirect leadership to technical teams, serving as the first point of escalation and prioritizing work from the backlog. The TPO drives agile delivery, clarifies business and technical needs, removes obstacles, and ensures continuous improvement to maximize organizational value.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• 1 to 3 years direct experience with agile teams including Scrum and SAFe frameworks. Experience writing user stories and defining acceptance criteria. Agile Product Owner or SAFe certification preferred.
• 5 to 7 years in technology business or consulting with a clear understanding of ITIL practices. Restaurant or retail experience, preferred.
• 3 to 5 years’ experience with ServiceNow and 1 year experience with IT Operation Management (ITOM) including knowledge of Configuration Management Data Base (CMDB) and Discovery or 1 year experience with Hardware Asset Management (HAM)
• Understanding of hardware lifecycle management, the CMDB data model and health metrics required.

Nice To Haves

• Understanding of the Common Service Data Model (CSDM) a plus. ServiceNow certifications e.g., CSA, CIS ITSM, CIS ITAM, CIS - ITOM are a plus.

Responsibilities

• Drive product vision, strategy and roadmap for ITSM, ITOM and ITAM to define initiatives, capabilities, and features aligned with business and platform goals.
• Manage and prioritize the product backlog - translate business needs into clear, actionable user stories; prioritize backlog items based on value, effort, and dependencies; ensure stories are well defined, technically feasible, and ready for development.
• Lead agile working team - serve as the decision maker for the agile team; clarify requirements & business priorities, accept completed work, and remove blockers; partner with developers, architects, QA, and platform owners; participate in daily standup, demos, and all agile ceremonies.
• Write and edit user stories - accountable for clear, actionable user stories with detailed acceptance criteria that can be used to create test cases.
• Perform initial acceptance testing for new capabilities, features, and functionalities and oversee stakeholder / unit testing when required.
• Accountable for the health and continuous improvement of ITAM by ensuring accurate asset discovery data, continuously refining ITAM features as the platform evolves. Defines reconciliation rules across procurement, asset, and CMDB records, managing HAM–CMDB hardware synchronization and establishes and governs asset lifecycle stages.
• Accountable for the health and continuous improvement of ITSM by ensuring Incident, Problem, Change, Request, Knowledge, and related modules operate effectively. Continuously refine ITSM capabilities as the platform evolves, maintain data quality and CMDB alignment, and define workflow logic, automation, and integrations that enable end to end service delivery.
• Accountable for the health and continuous improvement of ITOM by ensuring Discovery, Service Mapping, and related capabilities run reliably and produce actionable insights. Maintains high quality operational data through accurate service maps, CI relationships, and infrastructure visibility, and ensures ITOM outputs align with and enrich the CMDB to support ITSM and ITAM processes.
• Provide technical support by collaborating with Configuration Manager, Asset Managers and Owners to diagnose and resolve issues. Troubleshoot technical issues by participating with the agile team in the root cause analysis and resolution.
• Stay current with the latest ServiceNow ITSM, ITAM and ITOM trends and features, and recommend enhancements, automation and new capabilities based on business needs.

Benefits

• Flexibility that fits your life: Hybrid schedules with weekly flex days to work from home.
• Benefits that support you: Competitive package with medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match; Employee Assistance Program with counseling, financial, legal, and life resources; and Best You EDU, offering education programs and tuition reimbursement.
• Enjoy our brands: Generous dining discounts at Chili’s® Grill & Bar and Maggiano’s Little Italy®.
• Rewards for your impact: Annual bonus eligibility for every RSC Team Member.
• Wellbeing at work: On-site gym and fitness classes like yoga and boot camp.
• A culture worth celebrating: From company-wide events to a casual, collaborative atmosphere, you’ll find plenty of ways to connect, work hard, and play hard.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level