Technical Product Operations Specialist

Allied Benefit Systems • Chicago, IL

1d • $70,000 - $75,000 • Remote

About The Position

The Technical Product Operations Specialist ensures Allied’s product delivery runs smoothly. They will work side-by-side with Technical Program Managers and Product Owners to support day-to-day operations, manage tickets, and help keep our products moving from idea to release.

Requirements

• 2–3 years of experience in product operations, project coordination, or healthcare data analysis.
• Strong organizational skills and the ability to manage multiple moving parts.
• Experience working in an Agile delivery environment (Azure Dev Ops, Jira or similar).
• High attention to detail and comfort digging into data and documentation.
• A proactive, team-oriented mindset—ready to jump in and help get work across the finish line.

Responsibilities

• Manage ticket intake, triage, and tracking across product teams.
• Coordinate with developers and QA to ensure timely resolution of bugs and enhancements.
• Maintain up-to-date product documentation and release notes.
• Support backlog grooming sessions by preparing context, user stories, and acceptance criteria.
• Run operational reports, analyze metrics, and surface insights to TPMs.
• Help identify process improvements to streamline product delivery.

Benefits

• Medical
• Dental
• Vision
• Life & Disability Insurance
• Generous Paid Time Off
• Tuition Reimbursement
• EAP
• Technology Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees