Project Coordinator IV (6138)

itD TechSan Jose, CA
Remote

About The Position

itD is seeking a Technical Product Operations Specialist to drive data-informed product operations and support critical initiatives across large-scale platforms. This role will contribute to improving product quality, user safety, and operational efficiency by leveraging data analysis, automation, and AI-assisted workflows. The ideal candidate brings strong experience in technical product operations, data analysis, and program execution, with a proven track record of delivering scalable analytical solutions and driving cross-functional impact.

Requirements

  • 8+ years of experience in consulting, strategy, operations, or technical product operations/program management
  • Advanced SQL proficiency (CTEs, joins, window functions, aggregations, data transformations)
  • Experience with AI agents and AI-assisted workflows for automation and analysis
  • Strong program management skills with ability to manage multiple concurrent workstreams
  • Expertise in data analysis, reporting, and dashboard creation
  • Advanced proficiency in Google Workspace, especially Google Sheets (formulas, pivot tables, automation)
  • Strong critical thinking, problem-solving, and communication skills
  • Bachelor’s degree in a relevant field or equivalent work experience required

Nice To Haves

  • Experience with development environments (e.g., VS Code)
  • Familiarity with low-code/no-code or AI-assisted development (“vibe coding”)
  • Experience with data visualization tools (e.g., Tableau, Looker, or similar)
  • Understanding of data pipelines, ETL processes, and data infrastructure
  • Experience working with engineering teams on technical requirements
  • Background in QA, triage operations, or ML/AI validation workflows
  • Experience designing and implementing testing strategies (manual or automated)

Responsibilities

  • Lead execution of product operations programs, supporting multiple platforms and driving improvements in product quality, growth, and engagement
  • Write and optimize advanced SQL queries (CTEs, joins, window functions) to analyze large datasets and generate actionable insights
  • Develop and maintain dashboards, reports, and data visualizations to support real-time decision-making
  • Leverage AI tools and agents to automate workflows, accelerate analysis, and prototype technical solutions
  • Identify risks and operational gaps, and develop data-driven mitigation strategies across cross-functional teams
  • Collaborate with product, engineering, legal, and operations stakeholders to deliver scalable solutions
  • Manage multiple workstreams simultaneously, ensuring timely execution and high-quality outcomes
  • Attend regular internal practice community meetings
  • Collaborate with your itD practice team on industry thought leadership
  • Complete client case studies and learning material (blogs, media material)
  • Build out material to contribute to the Digital Transformation practice
  • Attend internal itD networking events (in person and virtual)
  • Work with leadership on career fast-track opportunities

Benefits

  • comprehensive medical benefits
  • a 401k plan
  • paid holidays
  • networking & career learning and development programs
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