Technical Product Manager

Patagonia•Ventura, IA

23h•Hybrid

About The Position

Customers are central to Patagonia. Engaging customers via innovative technology solutions around our responsible products and activism are key to our mission. As Technical Product Manager, you will enable personalized omnichannel experiences, responsible digital marketing, and strong community engagement through technology enabled solutions. You will design and manage product roadmaps and visions, write requirements, conduct business analysis, curate technical requirements, manage tech stacks, and ultimately deliver outcomes in strong collaboration with key stakeholders including DTC, UX, and other technology teams. We seek self-driven candidates who are comfortable with ambiguity and rapidly changing environments while passionate about our mission and building effective and delightful products.

Requirements

Outcome-oriented thinker and executor, able to think big and translate complex visions into actionable plans then do what it takes to drive tangible business and mission outcomes.
Proactively seeks root cause insights by asking thoughtful questions and conducting research and analysis. Continuous growth mindset.
Passionate and heart-led leader even without direct authority fostering strong global relationships and teamwork through a positive attitude, humility, and clear, empathetic communication.
Strong technical acumen and experience in personalized, omnichannel DTC and B2B experiences (e.g., e-commerce, marketing technology, customer data) with ability to innovate across technical and non-technical partners.
Thrive in ambiguity and rapidly changing environments, leading through that change.
Passion for identifying opportunities for growth that helps Patagonia's impact and business objectives and are masterful at turning ambiguity into solid plans and outcomes iteratively.
Champions internal / external users and environmental / social responsibility by developing high-quality, impactful products and technology experiences.
Bachelor's degree in Computer Science, Engineering, Business, or a related field – or equivalent experience
3+ years of technical product management experience in personalized consumer product or retail
Demonstrated collaboration with cross-functional teams, managing product roadmaps, stakeholder alignment, and production deliveries across ROI generating solutions and products.
Familiarity with technical architecture, APIs, AI, and integration for omnichannel DTC experiences.
Experience with both foundational (e.g., SFCC or Shopify, Wordpress, Klaviyo) and emerging (e.g., GenAI, AR) customer technology solutions
Experience delivering personalized experiences and responsible AI-enabled solutions.
Deep customer data expertise and demonstrated analytical skills with a consistent record of data-enabled decision-making and products
Experience working with lean and geographically distributed teams in agile fashion.
Experience with digital transformation initiatives and user experience
Strong written and verbal communication skills
AI super user actively experimenting with how to use AI (e.g., Copilot, Claude, Gemini) to innovate and amplify your work

Nice To Haves

Experience with Azure DevOps (or similar) for backlog and requirement management is a plus

Responsibilities

Lead creation, prioritization, and execution of integrated product roadmaps and strategies, aligning cross-functional partners against Patagonia’s strategic, Technology, and Customer goals and milestones for personalization, marketing, and community engagement tech solutions.
Champion a user-centric approach by deeply understanding and empathizing with users through quantitative and qualitative research and analysis.
Roll up your sleeves and do what it takes to reach the right outcomes the right way.
Drive collaborative agile planning / development / testing, deliver complex technology solutions to business outcomes, resolve dependencies and risks, create and manage technical product requirements and specifications, manage integrations, and enable creativity and innovation.
Gather, analyze, and translate qualitative and quantitative data to develop actionable insights, compelling business cases, and cross-team KPIs for continuous monitoring and improvement of product performance and user experience.
Foster strong, transparent, trust-based relationships with cross-functional and regional stakeholders, building an empathetic and engaged environment.
Leverage deep technical and industry expertise to champion innovation, quality, and impact, ensuring all product and technology solutions support both business objectives and Patagonia’s environmental mission.
Stay informed on industry trends and emerging technologies (e.g., generative and agentic AI) to anticipate industry shifts and actively innovate how you do your work.