Technical Product Manager

TEKsystems

2d•$40 - $50•Hybrid

About The Position

We’re looking for a Technical Product Manager (TPM) to own the eCommerce Platform as a product. You’ll partner with the Sr. Engineering Manager (Sr EM) and a team of six Platform Engineers to evolve from a ticket-driven “service” model to a product mindset that enables self-service for product teams, improves reliability, and optimizes cloud spend. You will set the vision, define the roadmap, prioritize work across streams (projects vs. ad-hoc), and drive measurable outcomes across developer experience, velocity, security, reliability, and cost.

Responsibilities

Define and continuously refine the Platform Product vision, strategy, and multi-quarter roadmap (paved roads, golden paths, internal developer platform capabilities, and self service catalogs).
Translate business and engineering priorities into clear outcomes and OKRs (e.g., lead time reduction, change failure rate, MTTR, SLO attainment, cloud cost per transaction).
Maintain and socialize the roadmap with executive, product, security, data, and infrastructure stakeholders.
Operate a rigorous intake and triage process to balance strategic initiatives with operational/adhoc requests; make trade-offs visible.
Own prioritization using impact/effort, cost savings, risk reduction, and developer adoption metrics.
Drive execution with the Sr EM: articulate acceptance criteria, define release milestones, run sprint ceremonies, and ensure on-time delivery.
Productize platform capabilities (e.g., service templates, CI/CD pipelines, deploy buttons, environment provisioning, secrets & identity, observability by default) to reduce toil.
Lead adoption of an Internal Developer Portal (e.g., Backstage) and Service Catalog with opinionated defaults (security, SLOs, logging, tracing).
Launch and measure golden paths for common workloads (web, API, batch, data/ML), targeting time-to-first-prod and onboarding time reductions.
Partner with SRE/SecOps to define SLOs, error budgets, incident response playbooks, and change management guardrails; ensure platform upgrades (Kubernetes, runtimes, libraries) occur with minimal disruption.
Embed policy-as-code and security-by-default (least privilege IAM, image signing, SBOMs, software supply chain controls).
Own cloud cost KPIs: cost/booking, cost/request, unit economics per product area.
Drive savings plans, rightsizing, autoscaling, storage lifecycle policies, and data egress governance.
Publish transparent showback/chargeback reports to business/product leaders; forecast spend vs. budget.
Run Platform Council (monthly) to align priorities and communicate trade-offs.
Build customer empathy: perform user research with product teams, run betas, gather NPS, and iterate.
Create clear documentation, release notes, and enablement assets (videos, how-to guides, runbooks).