Technical Product Manager

Henry Schein

1d•$100,000 - $130,000•Hybrid

About The Position

What is the Henry Schein ONE Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn’t be Global Industry leaders today without all the individual contributions that bring our team together. Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we! If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you! We’re looking for an experienced Technical Product Manager to lead Customer Provisioning on our SaaS Dentrix Ascend and Jarvis platforms – the core systems and APIs that enable seamless onboarding, identity verification, account setup, and ongoing customer lifecycle management. This role sits at the intersection of customer experience, cross-functional execution, and technical product strategy. You will ensure our provisioning solutions are reliable, scalable, secure, and built to support long-term growth. This is a high-impact role for a strategic thinker with strong technical fluency and a passion for building platforms that power exceptional user experiences. This position will be hybrid in our American Fork, UT office 2 days per week, however we are open to remote in the United States for highly qualified candidates.

Requirements

4+ years in product management or related functions, specifically owning technically complex products, platform, or infrastructure centric services
Comfortable with technical teams, understanding architectures, APIs, integrations, and platform considerations (AWS, Salesforce, etc.)
Skilled with product analytics tools to interpret user behavior and inform decisions.
Expertise in customer journey mapping, UX best practices, and reducing friction in multi-step flows
Proven ability to align and influence engineering, design, marketing, and business partners
Builds hypotheses, defines lean MVPs, and iteratively improves based on hard metrics

Nice To Haves

Demonstrated success defining product strategy and delivering systems that enable onboarding or customer lifecycle workflows
Prior experience in healthcare tech a plus, but not required

Responsibilities

Define the vision, strategy, and roadmap for the Customer Provisioning platform in alignment with company goals
Partner with business, compliance, and technical leadership to ensure provisioning meets enterprise reliability, scalability, and security standards
Lead the full product lifecycle – from discovery and planning through execution, launch, and iteration
Translate customer and internal stakeholder needs into clear product requirements, epics, and prioritization decisions
Balance technical debt, scalability investments, and feature development
Work closely with engineering, design, sales, and customer success to deliver features on time and at high quality
Collaborate with operations, legal, and risk teams to ensure provisioning workflows meet compliance and data security requirements
Serve as the primary point of contact for provisioning capabilities across the organization
Act as the voice of internal and external consumers of provisioning services
Ensure APIs and provisioning systems are intuitive, performant, and extensible
Advocate for strong platform principles: modular architecture, reuse, observability, automation, and scalability
Define and track KPIs such as time-to-provision, provisioning success rate, reliability, performance, and customer satisfaction
Use data and customer feedback to drive prioritization and continuous improvement