Technical Product Manager, Telephony Infrastructure

Hippocratic AI • Palo Alto, CA

1d • Onsite

About The Position

We are hiring a TPM to manage Hippocratic AI’s global telephony infrastructure, ensuring our AI agents can reliably reach patients, providers, and healthcare systems across a wide variety of geographies. This is a cross-functional role requiring infrastructure-level technical savvy and regulatory awareness.

Requirements

• 4+ years in technical product or engineering management, preferably in telephony or communications platforms.
• Hands-on experience with global telephony providers (e.g., Twilio, Talkdesk, Incontact, Five9, Avaya).
• Understanding of STIR/SHAKEN, call reputation management, number pooling, and deliverability.
• Experience managing vendors and ensuring scalable quality.
• Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @ hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process. If anything

Responsibilities

• Lead roadmap and delivery for global outbound telephony systems.
• Maintain reliability, reputation, and deliverability of our call infrastructure.
• Integrate and manage vendors (e.g., Twilio, Telnyx, Five9) and monitor performance.
• Build internal tools for campaign tracking, call QA, and global reporting.
• Ensure compliance with US and international telephony regulations and reputation frameworks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees