Technical Product Manager, Leo FM

Orion Group•Exton, PA

57d•Hybrid

About The Position

We are currently seeking an experienced technical leader to manage the strategy and implementation of our third-party enterprise applications. As the Technical Product Manager, you will partner with business leaders and software vendors to design, deliver, and maintain integrated enterprise applications supporting our national facility maintenance operations. Leo FM offers a comprehensive range of inside and outside maintenance support to businesses in industries such as retail, logistics, and financial services. We use a hybrid service model of self-performing capabilities and a network of specialized service partners to provide premium hospitality to our customers, ensuring that their places are ready, safe, and beautiful.

Requirements

5-7 years of working in technology with 2+ years technical project management of enterprise applications
Proven experience in implementing or configuring work-order management systems, field-service delivery systems, CRM, and/or ERP solutions
Hands-on leadership style with strong technology skills that allow direct contribution to technology solutions
Curiosity to continuously-learn how the business operates to be a true strategic partner to other staff members
Strong team player who demonstrates a team-first mindset acknowledging the contributions of others, is self-motivated to deliver beyond expectations, and maintains awareness of personal and team dynamics.

Nice To Haves

Experience with facilities services, B2B services, and multi-location operations is preferred but not required.

Responsibilities

Lead the product roadmap including strategy, configuration, and systems-integration for 3rd-Party enterprise applications such as work order management, CRM, ERP, and workflow, while translating business needs into specific software requirements.
Drive innovation and digital transformation by incorporating tools that are cloud-first, mobile-first, and AI-enabled.
Champion an application architecture that enables real-time data flow using APIs, workflows, and cloud-based integration tools.
Lead product-selection projects with business and technology stakeholders from the requirements-gathering phase all the way through implementation.
Partner closely with business leaders who own the processes supported and automated by enterprise applications.
Manage rollout and implementation of software solutions, define and track OKRs for adoption, uptime, and cost-to-serve improvements.
Partner closely with other Leo FM engineers to customize and integrate solutions within the strategic tech stack.
Serve as the primary technical point-of-contact with software vendors to understand the product capabilities, communicate with engineering teams, and facilitate quality assurance and change management for application updates.
Ensure due diligence for solutions including cyber-security, resiliency, scalability, disaster recovery, and compliance.
Support the development of other Leo FM team members through open information-sharing and flowing to the work in a fast-paced environment.