Technical Product Manager- Keystone

NetApp, Inc.

About The Position

NetApp’s Keystone team delivers the industry’s leading Storage‑as‑a‑Service (STaaS) platform for hybrid and cloud environments. As a Technical Product Manager, you will own strategy, roadmap, and execution for capabilities that help customers size, subscribe to, deploy, and operate modern storage services. You will define end‑to‑end workflows across the Keystone Subscription Engine, ensuring predictable SLAs, intelligent recommendations, operational excellence, and a seamless customer experience. This role requires a combination of technical depth, customer empathy, data‑driven decision‑making, and strong cross‑functional leadership.

Requirements

Degree in Computer Science, Engineering, Business, or related field or related work experience.
8–12 years of product management, finance and/or Presales experience in enterprise software, Data Storage systems, cloud services, or subscription platforms.
Strong understanding of subscription business models or as-a-service offering.
Proven ability to lead complex product portfolios and drive measurable results.
Excellent communication, leadership, and analytical skills.

Nice To Haves

MBA or advanced technical degree.
Financial acumen.
Experience in STaaS, SaaS, data storage, or cloud infrastructure.
Exposure to AI-driven customer experiences or recommendation systems.
Familiarity with onboarding workflows, telemetry-driven insights, or provisioning platforms.

Responsibilities

Drive product strategy and roadmap for subscription-based storage and cloud services.
Identify and prioritize new features and functionality across service definition, packaging, automation, and lifecycle management.
Lead the design of seamless customer experiences across onboarding, configuration, activation, and ongoing service management.
Build data driven sizing and recommendation capabilities using usage insights and operational metrics.
Collaborate closely with engineering, sales, marketing, customer success, and field teams to deliver impactful features and successful launches.
Analyze market trends, competitive offerings, and customer feedback to inform strategic decisions.
Define KPIs and use telemetry and customer behavior data to drive continuous product and service improvement.
Develop sizing engines that use install‑base signals to recommend expansions, new service opportunities, or optimizations.
Build SLA‑driven sizing support, including identifying SLA deviations and sustainability‑related SLA metrics.
Create hardware‑to‑service mapping logic to ensure accurate deployment, compatibility, and upgradability.
Define and streamline subscription creation workflows, including service selection, capacity planning, SLA configuration, and contract metadata.
Develop sizing tools for hardware planning.
Oversee user creation & onboarding flows within the NetApp Console.
Define and manage workflows for delivery, installation, cabling readiness, provisioning, service activation, and operational management.
Drive clarity and automation across the full subscription lifecycle.
Author and evolve service descriptions, including capabilities, constraints, KPIs, SLAs, and eligibility criteria.
Drive telemetry‑based insights to power recommendations, usage analytics, SLA monitoring, and ongoing optimization.
Partner with engineering and operations to ensure hardware availability, deployment readiness, and service reliability.
Create GTM content to enable sellers position subscription services
Represent the product team in customer conversations
Use market insights, competitive research, and customer feedback to inform decisions.