Technical Product Manager - Genesys PureCloud

Plainsboro, NJ

Ambulatory Health Care Services

About the position

The Technical Product Manager is driven by a customer-centric mindset to meet business goals by leading the development of new technology solutions. The Technical Product Manager will play a vital role in realizing strategy, roadmap, and execution of key capabilities across a suite of products and solutions that align with business goals and serve our customers. It is a role that requires cross-functional collaboration with product managers, product owners and development teams to develop and support a product.

Responsibilities

• Execute and manage product vision defined by product owners
• Work with stakeholders - mainly product owners and product managers - to establish and manage the product roadmap
• Analyze customer requirements, build, prioritize and maintain product backlog
• Evaluate, handle/mitigate technical risks on an ongoing basis
• Assess new products to measure their potential value and conduct capability analysis regularly
• Align with stakeholders, implementers and Agile Release Train (ART) to ensure product viability
• Create success criteria for testing and product acceptance
• Be an evangelist and subject matter expert to the suite of products and solutions
• Understand several perspectives in the development process including technology dependencies, needs of the user, capabilities of developers, vision of the stakeholders and assess where product(s) stand in the market from a competitive standpoint
• Work with very limited direction. Determines technical objectives of the assignment/project
• Develops technical solutions to complex problems which require regular use of ingenuity and creativity

Requirements

• A Bachelor's degree in computer science, Information Systems, Business Administration or other related field required. Relevant experience may be substituted when appropriate. Advanced degree preferred
• A minimum of 5 years of progressively responsible experience in Computer Science, IT, programming/systems analysis or other related experience required
• 1+ year experience in Agile methodologies is required
• Project/initiative lead experience is required
• Proven ability to seek new and innovative solutions
• Experience with Genesys PureCloud including IVR design and build or similar telephony technologies required
• Experience in applying systematic and rigorous analytic methods to improve business processes and their enabling applications is required
• Self-sufficiency and ability to query code/databases, identify issues/gaps, and proactively investigate and escalate problems with proposed solutions is required
• Ability to act as a project lead to a cross-functional project team in the development and implementation of processes and programs
• Cross-functional team collaboration experience required