Technical Product Manager, AI Observability

T-Mobile • Bellevue, WA

10d

About The Position

This role is essential for managing technical products that meet specific business objectives and customer needs within the organization. It involves owning the product lifecycle, including vision, strategy, technical delivery, and stakeholder collaboration to ensure successful outcomes. The role requires balancing customer insights, technical feasibility, and business goals to prioritize and deliver product features effectively. Success is measured by product performance, customer satisfaction, and the ability to drive growth through innovative solutions. The work impacts the organization by enabling cross-functional teams to deliver products that enhance customer experiences and achieve business results.

Requirements

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
• Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience.
• Agile Methodologies Proven success in delivering software with Agile Scrum methodologies and other commonly used tools. (Required)
• Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Agile Project Management Experience with Agile backlog/project management tools. (Required)
• Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
• Project Management Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role. (Required)
• Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence. Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
• MS SQL Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
• Tableau Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
• SAS Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
• Technology Knowledge of full technology stack on which your assigned product runs. (Required)
• Business Analysis Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Certified Scrum Master (CSM)
• Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

Responsibilities

• Identifies gaps and opportunities in AI Observability by researching industry trends, customer needs, and emerging monitoring technologies
• Uses quantitative and qualitative insights to shape product decisions, focusing on model performance, traceability, and responsible AI metrics
• Translates product strategy into detailed features and user stories, managing the product backlog to support Agile development teams
• Evaluates and integrates AI technologies (e.g., LLMs, vector databases, model monitoring tools) to enhance observability, scalability, and automated insights across the product.
• Collaborates with cross-functional teams and stakeholders to coordinate release schedules and ensure timely product delivery
• Monitors product performance and quality in production, addressing defects and driving continuous improvement
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees