Technical Product Customer Service Representative (Remote)

Concentrix • MI, MI

105d • $19 • Hybrid

About The Position

The Technical Product Customer Service Representative Service Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Requirements

• High School diploma or GED equivalent required.
• Must be located near Auburn Hills, Michigan, USA.
• Understanding of Automotive functionality and repair knowledge in all areas of the automobile.
• Understanding of Radios and Instrument Panel Clusters and how they are functionally integrated with the vehicle.
• Understanding of Automotive Electrical Systems.
• Understanding of the different Electric & Hybrid Vehicles.
• Strong communication skills including listening, reasoning, deciphering other's communications and working well with others as a team.
• Ability to create and maintain excel files/reports and present to individuals and Teams alike.
• Ability to create and maintain Power Point Decks and present to individuals and Teams alike.
• Ability to interact with and present to co-workers and multiple levels of management.

Responsibilities

• Support Customer Care and CRT agents with questions being asked by customers unable to be answered by the agents.
• Occasionally go to the client's site, with prior communication.
• Daily Customer Care Case review and research resulting in finding trending issues to escalate for service release and manufacturing plant resolutions.
• Input issues into the Customer Care Issue Tracker and maintain the tracker.
• Create and prepare Technical Issue Alignment Call / Deck for presentation.
• Prepare calls / decks for presenting issues Control Tower.
• Handle multiple Model Lines of FEW Calls (Field Early Warranty).
• Deliver expert customer experiences with a smile.

Benefits

• Base salary range of $19 per hour.
• Medical, dental, and vision insurance.
• Comprehensive employee assistance program (EAP).
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid training days.
• Paid training and performance-based incentives.
• Lucrative employee referral bonus opportunities.
• Company networking and leadership opportunities.
• Health and wellness programs.
• Mentorship programs.
• A modern, state-of-the-art office setting with advanced technologies.
• Programs and events that support diversity, equity, and inclusion.
• Celebrations for various company events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees