Technical Product Analyst

CIM Group, LP-posted 2 months ago
Mid Level
Phoenix, AZ
1,001-5,000 employees
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We are looking for a Yardi expert to join the CIM team responsible for driving product innovation and operational excellence by combining product management with expert administration of Yardi systems. This role supports the development, enhancement, and optimization of real estate products and applications, ensuring they meet user needs and compliance standards. The Technical Product Analyst collaborates across departments to deliver technical solutions, manage system configurations, lead implementations, and provide actionable insights, training, and support—enabling the organization to achieve strategic goals and maintain a competitive edge.

  • Participate as a technical resource in projects and give valuable input into system configuration, database, data, and other options to deliver a best-in-class solution.
  • Play a key role in the Yardi delivery team for strategic projects and implementations. Monitor deliverables and ensure timely completion of projects. Set and meet timelines for new feature implementations. Monitor user feedback accordingly.
  • Work closely with business leads to deliver technical updates and enhancements within the Yardi platform and other real estate applications. Suggest product enhancements to improve user experience and address market gaps. Analyze industry trends.
  • Gather critical information from meetings with various stakeholders and produce useful reports. Effectively communicate insights and plans to cross-functional project stakeholders.
  • Serve as a member of the administration team for a complex real estate applications environment with over a thousand users and multiple databases.
  • Own and maintain documentation of software customizations and other system configurations for custom menus, reports, integrations, scheduled tasks, and report scheduler events.
  • Work alongside the application support team to triage, route and follow through to completion, escalated service tickets for Yardi and other real estate applications, interfaces and platforms.
  • Participate in delivering user training/support and maintenance of new and existing applications within and related to Yardi and other real estate products. Stay up to date on the latest process and IT advancements to automate and modernize systems.
  • Coordinate with 3rd party vendors/partners to manage support relationships and projects, including delivering solutions and/or custom reports developed by a 3rd party for CIM users.
  • Bachelor’s Degree in Business Administration, Economics, Computer Science, Information Systems, Accounting, or related field.
  • 5+ years’ experience as a Yardi administrator and/or in product management in the real estate or investments industry.
  • Hands-on experience with web technologies, project management tools (Jira, Confluence, Monday.com, Smartsheet, ServiceNow). Excellent documentation and project management skills.
  • Experience leading and managing full-cycle systems implementation projects involving diverse groups of stakeholders and complex timelines.
  • Demonstrated knowledge of Yardi modules, including Investment Accounting, JobCost, Commercial, Residential, Affordable, Construction Manager, Forecast Manager/IQ, Asset IQ, Facility Manager, RENTCafé, RENTCafé Affordable, CommercialCafé, Deal Manager, and Performance Manager.
  • Self-directed, able to prioritize, set, and meet deadlines. Strong time management skills and ability to prioritize tasks effectively.
  • Working knowledge of Microsoft SQL Server or similar enterprise databases and ability to query enterprise databases using SQL. Yardi report writing experience and SQL database familiarity a plus.
  • Strong analytical and problem-solving skills to understand market dynamics and develop product strategies.
  • Able to quickly learn and master applications and institutionalize knowledge for shared use and cross-training.
  • A variety of Medical, dental, and vision benefit plans
  • Health Savings Account with a generous employer contribution
  • Company paid life and disability insurance
  • 401(k) savings plan, with company match
  • Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
  • Up to 16 hours of volunteer time off
  • Up to 16 weeks of Paid Parental Leave
  • Ongoing professional development programs
  • Wellness program, including monthly and quarterly prizes
  • And more!
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