Technical Product Advisor Can Off Road

BRP • Sturtevant, WI

406d • Remote

About The Position

The Global Product Advisor for Can-Am Off-road will play a crucial role in providing technical service solutions to dealers and customers, significantly contributing to the organization's growth. This remote position requires the advisor to deliver outstanding service and support to BRP's customers, ensuring alignment with the brand promise and enhancing customer satisfaction.

Requirements

• Technical degree or equivalent experience in Powersports, automotive, marine, or small engine mechanics.
• 5 plus years of relevant technical experience in Powersports (ATV & Side by Side).
• Proficient in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
• Ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, and electronic parts catalogs.

Responsibilities

• Provide comprehensive global product support to the Dealer/Distributor Network.
• Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
• Collaborate closely with other departments such as Warranty and Customer Care to streamline processes.
• Advise dealers on best practices, BRP policies, and operational guidelines.
• Proactively coach partners and dealers on technical support issues.
• Identify communication gaps and address product-related challenges.
• Monitor and escalate emerging issues or trends promptly.

What This Job Offers

• Job Type: Full-time
• Industry: Transportation Equipment Manufacturing
• Education Level: No Education Listed