Technical Platform Operations Specialist

Viant • Irvine, CA

75d • $60,000 - $70,000 • Hybrid

About The Position

As a Technical Platform Operations Specialist, you will serve as a key operational liaison, ensuring the seamless performance of Viant's products, including our Demand Side Platform (DSP). You will play a pivotal role in bridging cross-functional internal teams-such as Operations, Product, and Engineering-with external stakeholders and third-party partners. Your core responsibility is to maintain operational continuity through clear communication, technical insight, and a strong sense of urgency when addressing problems, challenges, and opportunities. This role requires a proactive approach to identifying root causes, facilitating resolutions, and driving alignment across multiple teams. You will own day-to-day technical operations, lead troubleshooting efforts, and support campaign and platform stability. The ideal candidate thrives in fast-paced environments, is a clear communicator, and demonstrates task leadership by translating customer and business needs into actionable solutions.

Requirements

• 1+ years of experience in ad operations, technical account management, or a related role
• Familiarity with at least one ad-serving or programmatic advertising platform
• Strong written and verbal communication skills with a knack for documenting complex systems and workflows
• Proven ability to adopt and navigate new technologies quickly
• Working knowledge of HTML/JavaScript
• Bachelor's degree

Responsibilities

• Serve as the connective point between internal teams (e.g., Ad Operations, Product, Engineering) and external partners, driving the resolution of technical issues and ensuring the reliability of the DSP platform
• Execute and manage publisher integrations and 3rd-party partner certifications to ensure compliance and system compatibility
• Provide second-level QA and platform support, ensuring escalated issues are thoroughly documented and addressed with urgency
• Drive cross-functional projects that enhance platform stability, operational workflows, and campaign execution quality
• Translate technical findings into clear, actionable feedback for both technical and non-technical stakeholders

Benefits

• Fully paid health insurance
• Paid parental leave
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees