Technical Platform Operations Specialist

Viant Technology•Irvine, CA

4h•$60,000 - $75,000•Hybrid

About The Position

As a Technical Platform Operations Specialist, you will serve as a key operational liaison, ensuring the seamless performance of Viant’s products, including our Demand Side Platform (DSP). You will play a pivotal role in bridging cross-functional internal teams—such as Operations, Product, and Engineering—with external stakeholders and third-party partners. Your core responsibility is to maintain operational continuity through clear communication, technical insight, and a strong sense of urgency when addressing problems, challenges, and opportunities. This role requires a proactive approach to identifying root causes, facilitating resolutions, and driving alignment across multiple teams. You will own day-to-day technical operations, lead troubleshooting efforts, and support campaign and platform stability. The ideal candidate thrives in fast-paced environments, is a clear communicator, and demonstrates task leadership by translating customer and business needs into actionable solutions.

Nice To Haves

1+ years of experience in ad operations, technical account management, or a related role
Familiarity with at least one ad-serving or programmatic advertising platform
Strong written and verbal communication skills with a knack for documenting complex systems and workflows
Proven ability to adopt and navigate new technologies quickly
Working knowledge of HTML/JavaScript
Bachelor's degree

Responsibilities

Manage measurement setup and performance validation
Provide and support creative trafficking and q/a
Translate technical findings into clear and concise communication
Assist legal and finance with platform account creations
Serve as the connective point between internal teams (e.g., Ad Operations, Product, Engineering) and external partners, driving the resolution of technical issues and ensuring the reliability of the DSP platform
Execute and manage publisher integrations and 3rd-party partner certifications to ensure compliance and system compatibility
Provide second-level QA and platform support, ensuring escalated issues are thoroughly documented and addressed with urgency
Drive cross-functional projects that enhance platform stability, operational workflows, and campaign execution quality
Translate technical findings into clear, actionable feedback for both technical and non-technical stakeholders