Technical Platform Operations Lead

Viant • Irvine, CA

73d • $80,000 - $100,000 • Hybrid

About The Position

As a Technical Platform Lead at Viant, you will serve as the senior representative of Platform Operations, accountable for the technical health, performance, and evolution of Viant's Demand-Side Platform (DSP). This leadership role acts as the strategic bridge between Operations, Product, and Engineering, ensuring scalable solutions and proactive support that drive operational efficiency, platform stability, and customer satisfaction. You will lead cross-functional initiatives to resolve systemic issues, influence the product team priorities, and champion operational excellence. You'll serve as a technical advisor to senior stakeholders, mentor internal teams, and continuously enhance the tools, processes, and training that support Viant's growing client base. Unlike specialist roles focused on task execution, this role involves providing direction, solving complex platform challenges at scale, and serving as the voice of operations in supporting the platform roadmap.

Requirements

• 3+ years of experience in technical ad operations, platform support, or programmatic advertising strategy.
• Deep understanding of DSP functionality, ad serving, real-time bidding, and campaign lifecycle management.
• Proficiency in SQL, BigQuery, Python, or related tools for data analysis and workflow automation.
• Strong grasp of JavaScript, HTML, and standard ad tech debugging techniques.
• Excellent communication skills with the ability to translate complex topics to diverse audiences.
• Demonstrated success in leading cross-functional projects or managing high-severity issues.
• Bachelor's degree in a technical, quantitative, or related field.

Responsibilities

• Operational oversight of Viant's DSP, ensuring system integrity, performance optimization, and ongoing alignment with business goals.
• Lead the diagnosis and resolution of high-impact technical issues, applying a systems-thinking approach to root cause analysis and resolution plans.
• Serve as the primary technical liaison between Operations, Product, Engineering, and external partners, ensuring clarity, alignment, and accountability on initiatives.
• Leverage advanced data analysis to uncover trends, inform optimizations, and recommend enhancements to platform workflows or campaign delivery.
• Actively contribute to the product team roadmap by identifying gaps, advocating for features, and supporting internal testing for upcoming releases.
• Design and deliver advanced training, onboarding materials, and process improvements that scale platform support across teams.
• Own the development of robust technical guides, platform troubleshooting protocols, and system performance dashboards for leadership visibility.
• Identify opportunities to improve efficiency through the use of tools, scripts, or process redesign, and collaborate with engineering and automation teams to implement effective solutions.
• Synthesize technical issues and strategic recommendations into clear narratives for executive, client-facing, and cross-functional audiences.
• Support the growth of junior team members by sharing best practices, guiding escalations, and fostering a high-performance operational culture.

Benefits

• Fully paid health insurance
• Paid parental leave
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees