Technical Operations Specialist

Misumi USA•Schaumburg, IL

1d•$60,000 - $70,000

About The Position

The Technical Operations Specialist is responsible for processing and coordinating custom manufacturing quoting and related operational activities by organizing information across customers, internal teams, and manufacturing partners. The position is engaged in multiple concurrent projects while executing defined processes with a high level of accuracy and consistency. Technical decisions are not made independently; unclear or non-standard items are escalated appropriately in a fast-changing environment.

Requirements

3+ years of experience in operations, administrative roles, customer support, or business coordination.
Experience coordinating with multiple stakeholders, including customers, internal teams, and external partners.
Strong written communication skills, primarily via email and chat, with the ability to convey complex information clearly and accurately.
Ability to recognize ambiguity or missing information and appropriately escalate rather than make independent technical decisions.

Nice To Haves

Bachelor's degree in Mechanical, Automation or Industrial Engineering preferred.
Basic knowledge of 3D CAD and 2D drawings preferred.

Responsibilities

Custom Quoting & Operational Execution Coordinate custom manufacturing quoting activities between customers and domestic/overseas manufacturing partners.
Process multiple custom quoting opportunities in parallel while maintaining accuracy and adherence to defined processes.
Track quoting progress in proper timelines and ensure priorities are adjusted as requirements or conditions change.
Information Review & Issue Identification Review customer-provided information (2D drawings, 3D models, specifications, quantities, delivery requirements) for completeness and consistency.
Identify missing, unclear, or conflicting information and proactively coordinate with internal teams or customers to resolve gaps.
Compare 2D drawings with 3D models, when available, and flag discrepancies for review and escalation.
Cross-Functional & External Coordination Serve as a primary coordination point to accurately communicate customer requirements to internal teams and manufacturing partners through clear written and verbal communication.
Collaborate closely with Engineering, Operations, Product, Customer Service and Procurement to ensure alignment across functions.
Coordinate with external manufacturing partners to clarify requirements, timelines, and documentation needs.
Project & Multitasking Execution Proceed with multiple concurrent projects and tasks in a fast-paced, high-volume environment.
Organize, prioritize work effectively as conditions, urgency, or business needs change.
Ensure deadlines and service expectations are met across all active projects.
Quality & Compliance Support Support quality-related activities by working with Customer Service and Procurement Teams.
Obtain, organize, and review quality and inspection documentation from manufacturing partners as required.
Ensure customer requirements related to quality and delivery are clearly communicated and tracked.
Documentation & Process Maintain accurate and up-to-date records in internal systems, daily logs, databases, and team documentation.
Identify recurring issues, inefficiencies, or process gaps and provide feedback to support continuous improvement initiatives.
Follow established workflows while supporting to improve operational efficiency and consistency.
Escalation & Stakeholder Communication Appropriately escalate technical, quality, or non-standard issues to Engineering Team or senior stakeholders based on defined guidelines.
Communicate status, risks, and next steps clearly to relevant stakeholders.
Ensure issues are raised early to minimize downstream impact.
Other Provide operational support to other teams during peak periods, resource constraints, or shifting business priorities.
Other duties and responsibilities as assigned.