Technical Operations Manager

JLL•East Syracuse, NY

23h•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Technical Operations Manager - JLL What this job involves - The Technical Operations Manager leads a multidisciplinary team responsible for equipment calibration programs, Computer-Aided Design (CAD) services, and comprehensive planning and scheduling operations. This role ensures technical accuracy, operational efficiency, and seamless coordination across operations while maintaining compliance with industry standards and organizational objectives. The role is responsible for ensuring the quality execution of preventative maintenance programs by conducting routine auditing of PMs and corrective work. The Technical Operations Manager works with cross-functional teams to optimize performance, meet business needs and regulatory compliance. What your day-to-day will look like: Strategic Leadership & Team Management Partner with maintenance leadership to align on standards, manage Planning & Scheduling, CMMS, CAD, and Calibration teams, and drive continuous improvement through data analytics and best practice sharing across facilities. Maintenance Program Execution Oversee preventative maintenance program compliance, conduct daily planning meetings, perform routine audits of PM and corrective work, and ensure quality execution while managing backlogs and schedule conflicts. Equipment Reliability & Root Cause Analysis Support operational event and equipment failure investigations using RCA, RCM, FMEA, and CAPA methodologies to identify root causes, prescribe corrective actions, and monitor effectiveness. Technical Documentation & Standards Direct CAD team in producing accurate technical drawings and schematics, establish standards for deliverables and version control, and coordinate with cross-functional teams to translate concepts into technical documentation. Calibration & Quality Control Oversee all equipment calibration activities to ensure regulatory compliance and manufacturer specifications, implement continuous improvement initiatives, and establish quality control processes for all outputs. Safety Culture & Compliance Drive safety culture across site including contractors and visitors, ensure compliance with ISO9001, FDA regulations, GxP principles, and all regulatory laws, and proactively identify and remediate safety hazards. Performance Monitoring & Reporting Develop and maintain KPIs including PM schedule compliance, budget compliance, equipment availability, MTBF, and production performance, providing regular status reporting to senior leadership and stakeholders. Commissioning & Project Support Support commissioning activities for upgrades, renovations, and construction projects including PM job plans, maintainability reviews, critical spares identification, and documentation development. Training & Workforce Development Champion development and sustainment of skills matrix for maintenance teams, evaluate and coach technicians, provide hands-on instruction in maintenance procedures, safety protocols, and troubleshooting techniques. Cross-Functional Collaboration Partner with operations, engineering, facilities, and project management teams to support organizational objectives, share knowledge, document procedures, and promote best practices to improve system reliability organization-wide.

Requirements

Bachelor degree from accredited Institution in Chemical, Mechanical or Electrical Engineering or appropriate scientific discipline OR combination of Professional Certifications and work experience.
5+ years of experience in Calibration, CAD operations, or planning/scheduling roles
3+ years in a supervisory or management capacity
Comprehensive knowledge of engineering principles applied to design, operation and maintenance of building structures and mechanical and electrical equipment for buildings.
Has an excellent working knowledge of the facilities maintenance subject area, knowledge of the workforce and supplier capabilities as well as an awareness of progressive developments within the industry.
Knowledge of industry-specific compliance requirements
Knowledge of CAD platforms (AutoCAD, Revit, MicroStation, or similar)

Nice To Haves

Effective communication skills for technical and non-technical audiences
Change management and process improvement mindset
Calibration certification (ASQ, CQT, CCT, or similar)
Professional certification (PMP, PSP, or equivalent)
Lean Six Sigma certification
Minimum 3-5 years utility systems/management and/or facilities/plant management and maintenance.
Prior experience working in a life sciences Bio-Pharma environment.
Certified Plant Engineer or Certified Maintenance Professional
Experience with enterprise asset management systems
Understanding of metrology-specific compliance requirements

Responsibilities

Strategic Leadership & Team Management Partner with maintenance leadership to align on standards, manage Planning & Scheduling, CMMS, CAD, and Calibration teams, and drive continuous improvement through data analytics and best practice sharing across facilities.
Maintenance Program Execution Oversee preventative maintenance program compliance, conduct daily planning meetings, perform routine audits of PM and corrective work, and ensure quality execution while managing backlogs and schedule conflicts.
Equipment Reliability & Root Cause Analysis Support operational event and equipment failure investigations using RCA, RCM, FMEA, and CAPA methodologies to identify root causes, prescribe corrective actions, and monitor effectiveness.
Technical Documentation & Standards Direct CAD team in producing accurate technical drawings and schematics, establish standards for deliverables and version control, and coordinate with cross-functional teams to translate concepts into technical documentation.
Calibration & Quality Control Oversee all equipment calibration activities to ensure regulatory compliance and manufacturer specifications, implement continuous improvement initiatives, and establish quality control processes for all outputs.
Safety Culture & Compliance Drive safety culture across site including contractors and visitors, ensure compliance with ISO9001, FDA regulations, GxP principles, and all regulatory laws, and proactively identify and remediate safety hazards.
Performance Monitoring & Reporting Develop and maintain KPIs including PM schedule compliance, budget compliance, equipment availability, MTBF, and production performance, providing regular status reporting to senior leadership and stakeholders.
Commissioning & Project Support Support commissioning activities for upgrades, renovations, and construction projects including PM job plans, maintainability reviews, critical spares identification, and documentation development.
Training & Workforce Development Champion development and sustainment of skills matrix for maintenance teams, evaluate and coach technicians, provide hands-on instruction in maintenance procedures, safety protocols, and troubleshooting techniques.
Cross-Functional Collaboration Partner with operations, engineering, facilities, and project management teams to support organizational objectives, share knowledge, document procedures, and promote best practices to improve system reliability organization-wide.