Technical Operations Manager

JLL•Malvern, PA

1d•$105,000 - $135,000•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Technical Operations Manager serves as the strategic leader and operational backbone of JLL's Global Support Center (GSC), orchestrating complex 24/7 facility operations across multiple sites while driving team excellence through innovative leadership and continuous improvement initiatives. This role demands an exceptional individual with a great attitude, optimistic approach, and out-of-the-box thinking to navigate the dynamic challenges of critical facility management while fostering team cohesion, growth, and development. Your day-to-day tasks will include: • Lead comprehensive daily operations across Arizona, North Carolina, and Pennsylvania Global Support Centers ensuring 100% operational readiness • Drive incident management events with systematic Root Cause Analysis implementation and real-time coordination across multiple facility systems • Conduct morning facility readiness assessments, infrastructure evaluations, and proactive building monitoring with critical space tours • Inspire and develop a team of professionals through mentoring, performance management, and innovative training programs including comprehensive 90-day new hire development • Oversee Building Automation Systems (BAS), Siemens Fire Panels, radio communications, and Video Teleconferencing infrastructure • Coordinate advanced technical support for workstations, systems integration, and infrastructure maintenance with real-time contractor and technician management • Execute comprehensive quality assurance programs with monthly audits, weekly engineering meetings, and bi-weekly certification monitoring • Provide after-hours escalation support during on-call rotation (Monday-Friday 7 PM - 6 AM) and weekend/holiday coverage with 2-hour response requirements • Maintain extensive reporting systems for executive leadership including monthly Director reports, quarterly business reviews, and annual strategic planning initiatives Desired experience and technical skills: Requirements: • Bachelor's degree in Engineering, Facilities Management, or related field preferred, but not required • Exceptional attitude and optimistic approach to complex operational challenges • Proven team leadership skills with demonstrated ability to inspire and develop diverse teams • Strong emotional intelligence with ability to maintain team morale during high-pressure situations • Demonstrated success in 24/7 operations management and shift coordination • Proven experience in incident management, emergency response, and crisis leadership • Advanced skills in training program design and team development • Proficiency in multiple technology platforms and systems integration Preferred: • 5+ years of facility management experience with 5+ years in leadership roles • Advanced knowledge of Building Automation Systems, fire safety systems, and critical infrastructure • Experience with comprehensive quality assurance program development and implementation • Creative, out-of-the-box thinking that drives innovation in operational processes and team development Location: Malvern, PA Salary: $105,000 - $135,000 / year The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –Charlotte, NC, Malvern, PA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Requirements

Bachelor's degree in Engineering, Facilities Management, or related field preferred, but not required
Exceptional attitude and optimistic approach to complex operational challenges
Proven team leadership skills with demonstrated ability to inspire and develop diverse teams
Strong emotional intelligence with ability to maintain team morale during high-pressure situations
Demonstrated success in 24/7 operations management and shift coordination
Proven experience in incident management, emergency response, and crisis leadership
Advanced skills in training program design and team development
Proficiency in multiple technology platforms and systems integration

Nice To Haves

5+ years of facility management experience with 5+ years in leadership roles
Advanced knowledge of Building Automation Systems, fire safety systems, and critical infrastructure
Experience with comprehensive quality assurance program development and implementation
Creative, out-of-the-box thinking that drives innovation in operational processes and team development

Responsibilities

Lead comprehensive daily operations across Arizona, North Carolina, and Pennsylvania Global Support Centers ensuring 100% operational readiness
Drive incident management events with systematic Root Cause Analysis implementation and real-time coordination across multiple facility systems
Conduct morning facility readiness assessments, infrastructure evaluations, and proactive building monitoring with critical space tours
Inspire and develop a team of professionals through mentoring, performance management, and innovative training programs including comprehensive 90-day new hire development
Oversee Building Automation Systems (BAS), Siemens Fire Panels, radio communications, and Video Teleconferencing infrastructure
Coordinate advanced technical support for workstations, systems integration, and infrastructure maintenance with real-time contractor and technician management
Execute comprehensive quality assurance programs with monthly audits, weekly engineering meetings, and bi-weekly certification monitoring
Provide after-hours escalation support during on-call rotation (Monday-Friday 7 PM - 6 AM) and weekend/holiday coverage with 2-hour response requirements
Maintain extensive reporting systems for executive leadership including monthly Director reports, quarterly business reviews, and annual strategic planning initiatives