Technical Operations Manager, Repair & Maintenance

GFiber • Salt Lake City, UT

1d • $114,000 - $126,000

About The Position

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be open until at least February 14, 2026 . This opportunity will remain online based on business needs which may be before or after the specified date. Role Description As the Technical Operations Manager, specializing in repair and maintenance, you will work on cross-product and cross-team initiatives, closely collaborating with cross-functional team members to refine and improve our projects, and deploy new technologies to markets and communities. In this role, you will be on-the-ground, executing complex projects that bring internet access to people. This position ensures that network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, and responding to network outages. Additionally, you will work to improve customer experience through vendor and production management and will lead testing, acceptance, last mile, and installation operations to bring GFiber to customers as quickly as possible.

Requirements

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in network maintenance operations, network outage response, network engineering, or network construction.
• As well as a management role with customer-facing responsibilities (e.g., managing frontline technicians, frontline construction on customer premises).
• Experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.
• Experience with construction quality processes for predictive, proactive, and reactive quality management.

Nice To Haves

• PMP certification.
• Experience managing projects involving team members from multiple disciplines.
• Experience in keeping multiple critical stakeholders informed, and interacting with both external partners and internal groups.
• Experience working with vendors and management to continually improve, change, and develop procedures for efficient installations, and report up to leadership on market performance

Responsibilities

• Drive network quality, field data, and customer experience to initiate cross-functional quality improvement across the company.
• Support financial planning processes such as business forecasting, target setting, and CapEx/OpEx budget.
• Managing purchase orders, invoicing processes, operations schedule, budgets, actual costs, and performance.
• Monitor network performance and troubleshooting efforts for network systems while preparing and implementing MOPs and updating network documentation based on changes in network topology.
• Manage vendor performance for both inside (ISP) and outside plant (OSP) responsibilities.
• Provide local insight to centralized process management teams to jointly drive refinement and innovation for strategic initiatives to improve customer experience and overall cost structure of the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees