Technical Operations Manager, OSP Construction

GFiber•Charlotte, NC

6h•$114,000 - $126,000

About The Position

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be open until at least January 23rd, 2026 . This opportunity will remain online based on business needs which may be before or after the specified date. Our team is expanding as we connect more cities and more people. In this role at GFiber, you will plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders. Your projects often span offices, time zones, and it's your job to keep all the players coordinated on the project's progress and deadlines. As a Technical Operations, OSP Construction Vendor Manager, you will ensure the network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, and responding to network connectivity issues. In this role you will keep the network reliable and ensure that our users stay connected with our suite of applications, products and services. Additionally, you will perform critical tasks that maintain and improve network operations, and will take the technical lead in ensuring a reliable and efficiently operating network. You like being on-the-ground, executing complex projects that bring internet access to people.

Requirements

Bachelor's degree in Construction Management, Engineering, Telecommunications or a closely related field, or equivalent practical experience.
5 years experience in network operations, engineering, construction and/or maintenance roles.
5 years of directly managing vendor resources, performance management, and accountability for project-based deliverables.
2 years of experience scheduling projects, capital tracking/forecasting, reporting project status and costs versus commitments.
2 years of experience managing telecommunication infrastructure, Fiber to the Home/Plant (FFTx) operations and/or outside plant (OSP) projects and managing operational efficiency and process improvements for an organization.

Nice To Haves

7 years of Project/Program Management experience.
7 years of experience in a Vendor Management role.
Experience managing capital, operational and technical programs.
Experience managing telecommunication infrastructure, Fiber to the Home/Plant (FTTx) operations and/or outside plant (OSP) projects.
Understanding CAD, GIS systems and FTTH records/As-builts.
Experience presenting to city and municipality representatives and officials.

Responsibilities

Manage the planning and performance of tasks that support ongoing operations.
Implement a system maintenance program that meets GFiber’s service requirements and roadmap system upgrades and communicate progress and activities to internal stakeholders.
Support and lead implementation of the growing fiber to the home network infrastructure for new build and customer installation efforts.
Perform new plant testing and acceptance.
Monitor network performance and investigate anomalies in the system and resolve issues.
Maximize network uptime and promptly repair network failures including those due to outside plant incidents.
Manage local technical operations staff inside and outside the plant, maintain, revise and track process/operations documentation, and track contractor performance including billing against budget and contract.
Supervise field work of internal GFiber teams and external vendors and contribute to field work standards/best practices.
Coordinate outside plant moves/changes due to civil works projects.
Write training design documents that specify the operation and interoperability of core fiber to the home network architecture components, and collaborate with other team members and groups to identify and develop scalable network designs, solutions and policy recommendations relevant to a large fiber to the home access network.