Technical Operations Manager, Enterprise Central Ops

Commure + AthelasMountain View, CA
119d

About The Position

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

Requirements

  • 2–5 years in technical ops, data/analytics, software, consulting, or similar in a fast-paced SaaS/tech environment.
  • Strong SQL (joins, windows, CTEs, performance basics); experience with Retool or similar internal tooling; comfort with APIs and basic web scraping.
  • Ability to evaluate and deploy AI/LLM tools to real workflows (prompting, guardrails, basic evals), not just in theory.
  • Ability to translate business problems into data models, pipelines, and lightweight services that scale.
  • Track record of driving projects from idea → shipped → adopted → measured impact.
  • Clear, structured writing and stakeholder management across technical and non-technical partners.
  • Comfortable in ambiguity, excellent at prioritization, and proactive about unblocking teams.

Responsibilities

  • Design reliable, scalable workflows (SQL-backed, API-driven, Retool-powered) that eliminate manual work and materially improve velocity, quality, and cost.
  • Identify high-leverage use cases (triage, routing, QA, forecasting, SOP generation) and implement practical AI tools that measurably improve outcomes.
  • Define, track, and improve core operational KPIs (productivity, quality, scalability). Your success is measured by moving metrics—not meeting hours.
  • Stand up data models, dashboards, and processes that turn ambiguity into repeatable, auditable operations.
  • Partner with Product, Engineering, and Account Management to scope requirements, align on SLAs, and deliver durable solutions.
  • Drive projects end-to-end—requirements, design, build, launch, iterate—ensuring on-time delivery and measurable impact.
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