Technical Operations Engineer

XM Cyber • New York, NY

64d

About The Position

XM Cyber is a global leader in hybrid cloud security, we bring a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. We are seeking a highly motivated and skilled Technical Operations Engineer to join our technical operations team and be a part of building an impacting team, handle complex technical issues and ensure service reliability for our customers’ production environments. As a Technical Operations Engineer, you will be responsible for monitoring our SaaS solutions hosted in the cloud, primarily on AWS. You will work closely with the Customer Experience and Research & Development (R&D) teams to optimize processes, improve product quality, and effectively manage escalations. This role requires a proactive and detail-oriented individual with a strong technical background in cloud environments and a passion for delivering high-quality services to our customers. This position requires availability to work a schedule of four weekdays and one weekend evening each week. You have an amazing opportunity to join a fast-growing company and become an integral part of a rewarding journey. We literally see all ways and strive to be one step ahead of the customer’s experience so if you are passionate about delivering outstanding and proactive technical solutions - you will love this role!

Requirements

• 3+ years of proven experience as a Technical Operations or NOC Engineer role in a SaaS company
• Hands-on experience with cloud platforms (AWS or GCP)
• Knowledge of monitoring tools and best practices for monitoring cloud-based applications
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues
• Experience working in an Agile environment and familiarity with Agile methodologies
• Effective communication skills with the ability to work collaboratively with cross-functional teams
• Ability to handle high-pressure situations and prioritize tasks effectively in a fast-paced environment
• Proactive mindset and a passion for continuous improvement and learning
• Excellent verbal and written English
• Availability to work a schedule of four weekdays and one weekend evening each week
• Hands-on experience with Linux and Dockers/Kubernetes

Nice To Haves

• AWS practitioner certificate is an advantage
• Familiarity with automation concepts is an advantage
• Experience with Cyber security companies is an advantage
• Bachelor's degree in Computer Science, Information Technology, or a related field is an advantage

Responsibilities

• Monitor and maintain the performance, security, and availability of our SaaS solution
• Respond to various technical issues in real-time to ensure production system health
• Collaborate with Customer Experience and R&D teams to streamline processes and enhance overall product quality
• Be able to multitask and prioritize incoming tasks
• Respond to and handle escalations from customers or internal teams efficiently and effectively
• Implement best practices for monitoring, logging, and alerting in a cloud environment
• Continuously identify opportunities for automation and process improvements
• Conduct root cause analysis for incidents and implement preventive measures
• Develop and maintain troubleshooting skills and technical knowledge
• Document operational procedures and contribute to knowledge sharing within the team

What This Job Offers

• Number of Employees: 251-500 employees