Technical Operations Engineer

Allen Control Systems • Austin, TX

3d

About The Position

As a Technical Operations Engineer, you will serve as an on-site subject matter expert for ACS products, supporting both domestic and international events. You’ll bring a strong understanding of mechanical, electrical, and software systems that govern our robots, and will be directly embedded with the engineering team for troubleshooting and problem-solving. This role requires a hands-on, resourceful engineer who can diagnose and resolve issues in the field, ensuring reliable system performance in diverse operational environments.

Requirements

• 3+ years of experience in technical operations, field engineering, or robotics/mechatronics.
• Strong troubleshooting skills across mechanical, electrical, and software domains.
• Working knowledge of networking concepts for both wired and mesh network environments.
• Hands-on mechanical aptitude (hobby mechanic, robotics, construction, or similar practical experience).
• Basic Linux proficiency, including CLI navigation, log analysis, and configuration updates.
• Ability to work independently in challenging environments with minimal support.
• Bachelor’s degree in engineering, computer science, robotics, or related technical field (or equivalent practical experience).
• Ability to travel domestically and internationally to support mission events.

Responsibilities

• Act as an on-site product SME for ACS systems during CONUS and OCONUS events.
• Troubleshoot and resolve issues across mechanical, electrical, and software systems with minimal support.
• Collaborate closely with the engineering team to identify, isolate, and solve problems.
• Apply practical knowledge of networking layers for both hardline and mesh networks.
• Utilize mechanical aptitude to address hardware and system-level challenges.
• Perform basic Linux-based tasks, including log access, configuration updates, and system modifications via CLI.
• Ensure mission readiness of ACS systems and provide direct technical support to program managers and operators.

Benefits

• Competitive salary
• ACS Equity Package
• Health, Dental, Vision Insurance
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees