Technical Operations Coordinator, College Sport

Hawk-Eye Innovations (HEI)•Chicago, IL

2d•$50,000 - $60,000

About The Position

At Hawk-Eye, we don’t just record the game; we define it. As our College Tech-Ops Coordinator, you will be at the heart of our collegiate football delivery. You’ll ensure the seamless operation of our SMARTReplay systems, directly impacting the fairness and excitement of the game for teams, officials, and fans alike. During the high-octane football season, you’ll be the frontline support for our wider team, ensuring every play is captured and every technical hurdle is cleared. In the off-season, you’ll shift gears into "innovation mode"—investigating technical issues, refining software rollout schedules, and supporting new technical deliveries across the country.

Requirements

A Technical Foundation: A strong grounding in tech (professional, academic, or just a dedicated hobbyist). A STEM degree is a plus, but tangible experience counts for more.
Problem-Solving: You don't just see a bug; you see a puzzle. You’re proactive and stay cool when the clock is ticking in a live sport environment.
Communication Skills: You can talk shop with engineers and talk strategy with clients, always maintaining professional excellence.
Adaptability: If you haven't used SMARTReplay before, you have a proven track record of mastering proprietary software at lightning speed.

Responsibilities

Live Operations: Stepping into the booth or the truck to support collegiate football delivery and other sports as projects dictate.
Technical Ownership: Handling high-level escalations and performing hands-on investigations into technical issues during the season.
System Integrity: Maintaining our technical ecosystem and ensuring systems are "match-ready" at all times.
Product Evolution: Assisting with software testing and rollout schedules, providing the feedback loop between the field and our developers.
On-Site Impact: Traveling for one-off events, system certifications, and installation trips to ensure our technology is gold-standard.

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