Technical Network Manager

GD Information Technology • Ashburn, VA

8d • Onsite

About The Position

As a Technical Network Manager you will be part of a program that provides ongoing support for Custom and Border Protection’s (CBP) Network Operations Center (NOC) and Wireless Network Operations Center (WNOC). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP’s nationwide enterprise. This role is contingent upon contract award expected in early 2026.

Requirements

• Relevant certifications such as ITIL v3 or v4, CCNA, CCNP, CCIE
• Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
• Showcase leadership abilities by managing projects and teams.
• Be proficient in project management and have knowledge of security and compliance issues.

Responsibilities

• Provide oversight and guidance to the team of technical professionals responsible for supporting Network infrastructure operations.
• Provide support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and orders.
• Provide in-depth operational analysis of the CBP Network and recommendations for IT alternatives in support of strategic modernization efforts.
• Responsible for the management of network performance and end-to-end service quality for the CBP Network infrastructure.
• Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs.
• Lead and participate in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services.
• Provide support to end users, operations personnel, and Government program managers.
• Monitor and respond to hardware, software, and network problems.
• Provide the routine testing and analysis of all elements of the network facilities.
• Utilize software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.
• Troubleshoots network systems when necessary and makes improvements to the network.
• Provide and support tools enhancements.
• Perform software and security patching.

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Full flex work weeks where possible
• Vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees